IT Support Specialist – Troubleshooting & User Help

Poh Kong Holdings Berhad; Petaling Jaya; On-site; MYR 36,000 - 54,000; Full time

Job summary

Poh Kong Holdings Berhad is seeking an IT Technical Support Officer to ensure smooth operation of company IT systems across outlets in Malaysia. You will install and configure computer systems, diagnose hardware and software faults, and provide timely remote or on-site support to staff.

The role requires a Diploma in IT, a can-do attitude, and a customer-service mindset. Fresh graduates are welcome, with preference for those familiar with Windows OS and IT support best practices.

Qualifications

• Diploma in IT or equivalent.
• Fresh graduates are encouraged to apply.
• Good understanding of common Microsoft Windows Operating System.
• Good service-oriented mind-set and can-do attitude.

Responsibilities

• Perform first level IT support including IT systems and equipment in company outlets.
• Troubleshoot system and network problems and diagnose hardware or software faults.
• Install and configure computer hardware, operating systems and applications.
• Work on tasks until completion and manage multiple open cases.
• Establish good working relationships with customers and professionals.

Skills

IT support

Customer service

Troubleshooting

Windows OS

Communication

Education

Diploma in IT

Job description

Poh Kong Holdings Berhad is seeking an IT Technical Support Officer to ensure smooth operation of company IT systems across outlets in Malaysia. You will install and configure computer systems, diagnose hardware and software faults, and provide timely remote or on-site support to staff.

The role requires a Diploma in IT, a can-do attitude, and a customer-service mindset. Fresh graduates are welcome, with preference for those familiar with Windows OS and IT support best practices.