URGENT HIRING!- Customer Service Representative- English Support

Teleperformance Malaysia Sdn Bhd; Penang; On-site; MYR 24,000 - 32,000; Full time

Job summary

Teleperformance Malaysia Sdn Bhd is hiring Customer Service Representatives – English Support for an airline industry project in Penang. You will assist customers with flight inquiries, bookings and travel arrangements while providing accurate information and excellent service.

Successful candidates will have strong English communication, a customer-focused mindset and the ability to thrive in a fast-paced environment.

Qualifications

• Good command of spoken and written English.
• Strong communication, problem-solving and customer service skills.
• Basic computer literacy and the ability to navigate multiple systems.
• Previous customer service, call centre, travel or airline industry experience is an advantage.
• Customer-focused, patient and able to work in a fast-paced environment.

Responsibilities

• Handle customer inquiries related to flight schedules, bookings, ticketing and travel arrangements.
• Assist customers with flight changes, cancellations, rescheduling and other booking-related requests, based on applicable policies.
• Provide accurate information on baggage allowances, check-in procedures, travel requirements and airline services.
• Support customers with payment inquiries, booking confirmations and other travel-related concerns.
• Resolve customer complaints professionally and provide suitable solutions.
• Escalate complex cases to the relevant team when necessary.
• Maintain accurate customer records and update interactions in the system.
• Meet service quality, productivity and customer satisfaction targets.
• Follow company procedures, airline policies and data confidentiality requirements.

Skills

English proficiency

Communication

Problem-solving

Customer service

Tech literacy

Job description

URGENT HIRING!! – Customer Service Representative (English Support) | Airline Industry

TP Malaysia

Job Summary

Are you passionate about travel and delivering excellent customer service? We are looking for motivated and customer-focused individuals to join our team as Customer Service Representatives – English Support for an airline industry project.

In this role, you will assist customers with airline-related inquiries, travel arrangements, flight information and other customer service needs. If you have strong English communication skills, enjoy helping people and thrive in a fast-paced environment.

This opportunity is open to Malaysian citizens and eligible candidates holding a valid Spouse Visa or Resident Pass, subject to employment eligibility verification.

Key Responsibilities

Handle customer inquiries related to flight schedules, bookings, ticketing and travel arrangements.

Assist customers with flight changes, cancellations, rescheduling and other booking-related requests, based on applicable policies.

Provide accurate information on baggage allowances, check-in procedures, travel requirements and airline services.

Support customers with payment inquiries, booking confirmations and other travel-related concerns.

Resolve customer complaints professionally and provide suitable solutions.

Escalate complex cases to the relevant team when necessary.

Maintain accurate customer records and update interactions in the system.

Meet service quality, productivity and customer satisfaction targets.

Follow company procedures, airline policies and data confidentiality requirements.

Job Requirements

Good command of spoken and written English.

Strong communication, problem-solving and customer service skills.

Basic computer literacy and the ability to navigate multiple systems.

Previous customer service, call centre, travel or airline industry experience is an advantage.

Customer-focused, patient and able to work in a fast-paced environment.

Willing to work onsite at GBS Mahsuri, One Precinct or Livingston Tower, Penang.

Willing to work rotational shifts, including weekends and public holidays when required.

Immediate joiners are strongly preferred.

TP (Formerly Known As Teleperformance)

TP is a global leader in digital business services, delivering customer experience solutions for some of the world’s most respected brands. With over 410,000 employees across 170 countries, TP blends advanced technology with human empathy to support customers across voice, chat, email, and social platforms.

TP Malaysia is a certified Great Place to Work and a leading multilingual hub supporting more than 20 languages. The site has been recognized for innovation in AI, virtual reality training, and employee engagement.

This is where people grow, thrive, and succeed together through #MoreTogether.