Elite L1 Executive Tech Support – ANZ

Scicom MSC Berhad; Kuala Lumpur; On-site; MYR 39,060 - 44,640; Full time

Benefits offered by this job

Attractive Basic Salary

Shift allowance

Performance related bonus

Annual Leave 15 days

Medical Leave 14 days

Medical and hospitalization coverage

Job summary

Scicom MSC Berhad is seeking a Premier L1 Executive Technical Support to provide enhanced technical support for Lenovo Premier Warranty customers. This role demands delivering high first-contact resolution through advanced troubleshooting and maintaining case ownership. Candidates should possess at least a degree in IT, 1-2 years of experience in technical support, and strong English skills. Benefits include an attractive salary from RM 3500 to RM 4000, shift allowances, and medical coverage.

Qualifications

• 1–2 years minimum experience in technical support within a commercial or enterprise environment.
• Strong documentation skills with attention to detail.
• Professional and confident verbal and written English communication.

Responsibilities

• Provide advanced first-line technical support to customers and field engineers.
• Perform comprehensive troubleshooting and root cause analysis.
• Act as the single point of contact for assigned Premier cases.

Skills

Windows operating systems

Hardware diagnostics

Problem-solving

Networking concepts

Education

Degree or Diploma in IT or related field

Tools

CompTIA A+ / Network+

Job description

Scicom MSC Berhad is seeking a Premier L1 Executive Technical Support to provide enhanced technical support for Lenovo Premier Warranty customers. This role demands delivering high first-contact resolution through advanced troubleshooting and maintaining case ownership. Candidates should possess at least a degree in IT, 1-2 years of experience in technical support, and strong English skills. Benefits include an attractive salary from RM 3500 to RM 4000, shift allowances, and medical coverage.