Korean-Speaking L1 Technical Support Specialist

Scicom MSC Berhad; Kampung Cendana; On-site; MYR 84,000 - 89,000; Full time

Benefits offered by this job

Competitive salary RM 7,500 - RM 8,000

Quarterly performance bonus

15 days annual leave

14 days medical leave

Medical insurance

Job summary

Scicom MSC Berhad in Malaysia is seeking an L1.0 Technical Support to deliver premium technical assistance to users and clients. The role emphasizes fluent Korean and English communication while guiding customers through hardware and software issues on desktops, laptops, tablets, and related devices.

You will handle email, chat, and calls, diagnose problems, provide resolutions, and update customers on case progress.

Qualifications

• Degree or diploma or equivalent qualification.
• Fresh graduates with good communication skills and basic tech handling experience accepted.
• Understanding of desktop, laptop, and tablet hardware.

Responsibilities

• Receive email/chat and calls to assist customers with technical issues.
• Determine problems and provide resolutions or dispatch for service.
• Resolve cases end-to-end and update customers on progress.

Skills

Communication skills

Customer service

Korean language

English language

Education

Degree/Diploma

Tools

Windows OS

MS Office

Job description

Scicom MSC Berhad in Malaysia is seeking an L1.0 Technical Support to deliver premium technical assistance to users and clients. The role emphasizes fluent Korean and English communication while guiding customers through hardware and software issues on desktops, laptops, tablets, and related devices.

You will handle email, chat, and calls, diagnose problems, provide resolutions, and update customers on case progress.