Executive - Technical Support (Korean and English Speakers)

Scicom MSC Berhad; Kampung Cendana; On-site; MYR 84,000 - 89,000; Full time

Benefits offered by this job

Competitive salary RM 7,500 - RM 8,000

Quarterly performance bonus

15 days annual leave

14 days medical leave

Medical insurance

Job summary

Scicom MSC Berhad in Malaysia is seeking an L1.0 Technical Support to deliver premium technical assistance to users and clients. The role emphasizes fluent Korean and English communication while guiding customers through hardware and software issues on desktops, laptops, tablets, and related devices.

You will handle email, chat, and calls, diagnose problems, provide resolutions, and update customers on case progress.

Qualifications

• Degree or diploma or equivalent qualification.
• Fresh graduates with good communication skills and basic tech handling experience accepted.
• Understanding of desktop, laptop, and tablet hardware.

Responsibilities

• Receive email/chat and calls to assist customers with technical issues.
• Determine problems and provide resolutions or dispatch for service.
• Resolve cases end-to-end and update customers on progress.

Skills

Communication skills

Customer service

Korean language

English language

Education

Degree/Diploma

Tools

Windows OS

MS Office

Job description

The Position:

As L1.0 Technical Support, your role is to deliver premium technical support to users and clients. Open for those who can speak Korean fluently.

The Responsibilities of the Role:

• Receive Email/ Chat and calls - digital interactions to assist customers and clients with technical issues arising from everyday computer use (desktop/laptop/tablet/other related devices).
• Determine the problem and provide a technical resolution within the contact or by dispatching for service.
• Resolve the cases from end to end, make follow up and regularly update the customers on the case progress
• Always strive to meet and exceed customers’ needs and expectations.
• Stay abreast of new process and product release by reading updates, studying product descriptions and participating in team meetings, trainings, forums and discussions.
• Provide feedback to the Team Leaders/CC manager for any opportunities on improvement.
• Expected to meet the Key Performance Indicators (KPI).

The Requirement for the Role:

• Degree, Diploma or an equivalent professional qualification
• Fresh graduate with good communication skills and personal/working experience in handling computers/laptops or technical issues.
• Understanding of desktop, laptop and tablet’s hardware and technology.
• Technical knowledge with problem solving and troubleshooting skills.
• Technical knowledge on Microsoft Operating Systems & Office Suites
• Excellent customer service skills and professionalism in spoken and written English and Korean Language.
• Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times.

What We Offer:

• Competitive Salary: RM 7,500 - RM 8,000
• Performance Bonuses: Quarterly bonuses for confirmed staff.
• Generous Leave: 15 days of annual leave and 14 days of medical leave.
• Comprehensive Insurance: Medical and hospitalization coverage.