Executive - Technical Support (Korean and English Support)

Scicom MSC Berhad; Kuala Lumpur; On-site; MYR 89,280 - 122,760; Full time

Benefits offered by this job

Competitive Salary

Performance Bonuses

Generous Leave

Comprehensive Insurance

Job summary

Scicom MSC Berhad in Kuala Lumpur is looking for L1.0 Technical Support staff to deliver premium technical assistance to clients and users. You will engage with customers through digital platforms to resolve technical issues related to everyday devices.

The ideal candidate should possess a degree or equivalent qualification, excellent communication skills, and technical knowledge in Microsoft Operating Systems. The role offers a competitive salary, generous leave benefits, and performance bonuses.

Qualifications

• Degree, Diploma or an equivalent professional qualification.
• Fresh graduate with good communication skills.
• Technical knowledge on desktop, laptop and tablet’s hardware.

Responsibilities

• Receive emails, chats and calls to assist customers.
• Determine the problem and provide a technical resolution.
• Resolve cases end to end and update customers on progress.

Skills

Communication skills

Problem solving

Troubleshooting

Customer service skills

Team collaboration

Education

Degree or Diploma or equivalent professional qualification

Tools

Microsoft Operating Systems

Office Suites

Job description

L1.0 Technical Support

As L1.0 Technical Support, your role is to deliver premium technical support to users and clients.

Responsibilities

• Receive Email/Chat and calls - digital interactions to assist customers and clients with technical issues arising from everyday computer use (desktop/laptop/tablet/other related devices).
• Determine the problem and provide a technical resolution within the contact or by dispatching for service.
• Resolve the cases from end to end, make follow up and regularly update the customers on the case progress.
• Always strive to meet and exceed customers’ needs and expectations.
• Stay abreast of new process and product release by reading updates, studying product descriptions and participating in team meetings, trainings, forums and discussions.
• Provide feedback to the Team Leaders/CC manager for any opportunities on improvement.
• Expected to meet the Key Performance Indicators (KPI).

Requirements

• Degree, Diploma or an equivalent professional qualification
• Fresh graduate with good communication skills and personal/working experience in handling computers/laptops or technical issues.
• Understanding of desktop, laptop and tablet’s hardware and technology.
• Technical knowledge with problem solving and troubleshooting skills.
• Technical knowledge on Microsoft Operating Systems & Office Suites
• Excellent customer service skills and professionalism in spoken and written English and Korean Language.
• Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times.

Benefits

• Competitive Salary: RM 8,000 to RM 11,000
• Performance Bonuses: Quarterly bonuses for confirmed staff.
• Generous Leave: 15 days of annual leave and 14 days of medical leave.
• Comprehensive Insurance: Medical and hospitalization coverage.