L1 Technical Support Specialist — End-to-End Customer Help

Scicom MSC Berhad; Kuala Lumpur; On-site; MYR 89,280 - 122,760; Full time

Benefits offered by this job

Competitive Salary

Performance Bonuses

Generous Leave

Comprehensive Insurance

Job summary

Scicom MSC Berhad in Kuala Lumpur is looking for L1.0 Technical Support staff to deliver premium technical assistance to clients and users. You will engage with customers through digital platforms to resolve technical issues related to everyday devices.

The ideal candidate should possess a degree or equivalent qualification, excellent communication skills, and technical knowledge in Microsoft Operating Systems. The role offers a competitive salary, generous leave benefits, and performance bonuses.

Qualifications

• Degree, Diploma or an equivalent professional qualification.
• Fresh graduate with good communication skills.
• Technical knowledge on desktop, laptop and tablet’s hardware.

Responsibilities

• Receive emails, chats and calls to assist customers.
• Determine the problem and provide a technical resolution.
• Resolve cases end to end and update customers on progress.

Skills

Communication skills

Problem solving

Troubleshooting

Customer service skills

Team collaboration

Education

Degree or Diploma or equivalent professional qualification

Tools

Microsoft Operating Systems

Office Suites

Job description

Scicom MSC Berhad in Kuala Lumpur is looking for L1.0 Technical Support staff to deliver premium technical assistance to clients and users. You will engage with customers through digital platforms to resolve technical issues related to everyday devices.

The ideal candidate should possess a degree or equivalent qualification, excellent communication skills, and technical knowledge in Microsoft Operating Systems. The role offers a competitive salary, generous leave benefits, and performance bonuses.