Electronics Product Expert | Customer Experience Champion

Calibre Events Solution Sdn Bhd; Kuching; On-site; MYR 36,000 - 51,000; Full time

Job summary

Calibre Events Solution Sdn Bhd is seeking a Product Consultant (Consumer Electronics) for Vivacity/AEON Mall Kuching to warmly greet customers and provide knowledgeable guidance throughout their shopping experience.

You will demonstrate product knowledge, identify customer needs, and recommend suitable electronics solutions while ensuring accurate pricing, promotions, and stock information. The role requires excellent communication and the ability to process sales efficiently.

Qualifications

• High school diploma or equivalent qualification at minimum.
• Proven experience as a retail assistant or product consultant, preferably within consumer electronics or a similar retail environment.
• Strong knowledge of consumer electronics products, features, and technical specifications.
• Excellent communication and interpersonal skills with the ability to engage customers effectively.
• Fluency in English, Malay, and ideally local languages such as Chinese dialects would be advantageous.

Responsibilities

• Greet customers warmly and professionally, providing attentive assistance and guidance throughout their shopping experience.
• Demonstrate comprehensive product knowledge of consumer electronics, including specifications, features, and benefits.
• Identify customer needs through active listening and questioning techniques, recommending appropriate products and solutions.
• Provide accurate information about pricing, promotions, warranties, and product availability.
• Process sales transactions efficiently and accurately using point-of-sale systems.
• Maintain an organised and clean retail display area, ensuring products are properly stocked and merchandise is attractively presented.
• Achieve individual and team sales targets through proactive engagement and exceptional customer service.
• Handle customer enquiries and concerns professionally, resolving issues to ensure customer satisfaction.
• Stay updated on new product launches, features, and promotional campaigns.
• Collaborate with team members to provide a seamless shopping experience and support overall store operations.

Skills

Product knowledge

Customer service

Communication skills

POS systems

Cash handling

Numeracy

Retail sales

English fluency

Malay fluency

Chinese dialects

Education

High school diploma or equivalent

Job description

Calibre Events Solution Sdn Bhd is seeking a Product Consultant (Consumer Electronics) for Vivacity/AEON Mall Kuching to warmly greet customers and provide knowledgeable guidance throughout their shopping experience.

You will demonstrate product knowledge, identify customer needs, and recommend suitable electronics solutions while ensuring accurate pricing, promotions, and stock information. The role requires excellent communication and the ability to process sales efficiently.