Product Consultant (Consumer Electronics) Digital Mall Sec 14

Calibre Events Solution Sdn Bhd; Petaling Jaya; On-site; MYR 22,000 - 39,000; Full time

Job summary

Calibre Events Solution Sdn Bhd in Malaysia is hiring a Product Consultant (Consumer Electronics) for Digital Mall Sec 14. You will provide expert product knowledge and recommendations to customers, helping them make informed purchases.

You will engage with customers on the sales floor, assist with product displays, process transactions, and support stock organization. Fluency in English is required; Malay and Mandarin are advantageous.

Qualifications

• Retail sales or product consultation experience (1–2 years preferred).
• Strong product knowledge of consumer electronics printers.
• Excellent communication and interpersonal skills.
• Ability to understand customer needs and provide tailored product solutions.
• Customer service excellence with a commitment to exceeding expectations.
• Sales acumen with a track record of achieving or exceeding sales targets.
• Ability to work in a fast-paced retail environment.
• Fluency in English; Malay and Mandarin Chinese are advantageous.

Responsibilities

• Provide expert product knowledge and recommendations to customers regarding consumer electronics offerings.
• Actively engage with customers on the sales floor to identify needs and present product solutions.
• Assist in product displays, merchandising and maintaining visual standards.
• Process customer transactions accurately and efficiently whilst maintaining high service standards.
• Support the buying team by providing feedback on customer preferences and market trends.
• Maintain knowledge of product specifications, pricing and promotions.
• Handle inquiries, complaints and returns with professionalism and empathy.
• Contribute to achieving sales targets and departmental performance objectives.
• Collaborate with team members to create an engaging shopping environment.

Skills

Customer service

Product knowledge

Sales

Communication

Retail experience

Tools

POS systems

Job description

Product Consultant (Consumer Electronics) Digital Mall Sec 14

Provide expert product knowledge and recommendations to customers regarding consumer electronics offerings, ensuring customers make informed purchasing decisions

Actively engage with customers on the sales floor to identify their needs and present appropriate product solutions

Assist in product displays, merchandising and maintaining visual standards across the consumer electronics department

Process customer transactions accurately and efficiently whilst maintaining high standards of customer service

Support the buying team by providing valuable feedback on customer preferences, product performance and market trends

Maintain detailed knowledge of product specifications, features, pricing and promotional offers

Handle customer inquiries, complaints and returns with professionalism and empathy

Contribute to achieving sales targets and departmental performance objectives

Support inventory management and stock organisation activities as required

Collaborate with team members to create an engaging shopping environment

What we're looking for

Proven experience in retail sales or product consultation within the consumer electronics sector (minimum 1-2 years preferred)

Strong product knowledge of consumer electronics printers.

Excellent communication and interpersonal skills with the ability to build rapport with diverse customer groups

Demonstrated ability to understand customer needs and provide tailored product solutions

Customer service excellence with a commitment to exceeding expectations

Sales acumen with a track record of achieving or exceeding sales targets

Ability to work effectively in a fast-paced retail environment

Strong organisational skills and attention to detail

Proficiency in point-of-sale systems and retail technology platforms

Fluency in English; Malay and Mandarin Chinese are advantageous

Flexibility to work retail hours including weekends and public holidays as required