Product Consultant (Consumer Electronics) Vivacity/AEON Mall Kuching

Calibre Events Solution Sdn Bhd; Kuching; On-site; MYR 36,000 - 51,000; Full time

Job summary

Calibre Events Solution Sdn Bhd is seeking a Product Consultant (Consumer Electronics) for Vivacity/AEON Mall Kuching to warmly greet customers and provide knowledgeable guidance throughout their shopping experience.

You will demonstrate product knowledge, identify customer needs, and recommend suitable electronics solutions while ensuring accurate pricing, promotions, and stock information. The role requires excellent communication and the ability to process sales efficiently.

Qualifications

• High school diploma or equivalent qualification at minimum.
• Proven experience as a retail assistant or product consultant, preferably within consumer electronics or a similar retail environment.
• Strong knowledge of consumer electronics products, features, and technical specifications.
• Excellent communication and interpersonal skills with the ability to engage customers effectively.
• Fluency in English, Malay, and ideally local languages such as Chinese dialects would be advantageous.

Responsibilities

• Greet customers warmly and professionally, providing attentive assistance and guidance throughout their shopping experience.
• Demonstrate comprehensive product knowledge of consumer electronics, including specifications, features, and benefits.
• Identify customer needs through active listening and questioning techniques, recommending appropriate products and solutions.
• Provide accurate information about pricing, promotions, warranties, and product availability.
• Process sales transactions efficiently and accurately using point-of-sale systems.
• Maintain an organised and clean retail display area, ensuring products are properly stocked and merchandise is attractively presented.
• Achieve individual and team sales targets through proactive engagement and exceptional customer service.
• Handle customer enquiries and concerns professionally, resolving issues to ensure customer satisfaction.
• Stay updated on new product launches, features, and promotional campaigns.
• Collaborate with team members to provide a seamless shopping experience and support overall store operations.

Skills

Product knowledge

Customer service

Communication skills

POS systems

Cash handling

Numeracy

Retail sales

English fluency

Malay fluency

Chinese dialects

Education

High school diploma or equivalent

Job description

Product Consultant (Consumer Electronics) Vivacity/AEON Mall Kuching

Greet customers warmly and professionally, providing attentive assistance and guidance throughout their shopping experience

Demonstrate comprehensive product knowledge of consumer electronics, including specifications, features, and benefits

Identify customer needs through active listening and questioning techniques, recommending appropriate products and solutions

Provide accurate information about pricing, promotions, warranties, and product availability

Process sales transactions efficiently and accurately using point-of-sale systems

Maintain an organised and clean retail display area, ensuring products are properly stocked and merchandise is attractively presented

Achieve individual and team sales targets through proactive engagement and exceptional customer service

Handle customer enquiries and concerns professionally, resolving issues to ensure customer satisfaction

Stay updated on new product launches, features, and promotional campaigns

Collaborate with team members to provide a seamless shopping experience and support overall store operations

What we're looking for

High school diploma or equivalent qualification at minimum

Proven experience as a retail assistant or product consultant, preferably within consumer electronics or a similar retail environment

Strong knowledge of consumer electronics products, features, and technical specifications

Excellent communication and interpersonal skills with the ability to engage customers effectively

Customer-focused mindset with a passion for delivering exceptional service

Ability to work in a fast-paced retail environment and manage multiple customer interactions simultaneously

Proficiency in using point-of-sale systems and retail technology

Strong numeracy skills and accuracy in handling cash transactions

Physical ability to stand for extended periods and lift moderate weights

Flexibility to work retail hours, including weekends and public holidays

Fluency in English, Malay, and ideally local languages such as Chinese dialects would be advantageous