EasyParcel Customer Service - Jenny

Exabytes; George Town; On-site; MYR 27,900 - 44,640; Full time

Benefits offered by this job

Outpatient medical claim coverage

Clear progression paths

99% of public holidays off

Monthly shoutouts and annual awards

Exclusive goodies during events

Supportive culture

Job summary

Exabytes in George Town, Penang, is seeking a motivated Customer Relationship Executive to join their team. You will engage with clients, addressing inquiries and resolving concerns to enhance their experience. Responsibilities include client management, communication, problem-solving, and process improvement.

The ideal candidate has 1-3 years of experience or a relevant degree, is fluent in English, Mandarin, and Bahasa Malaysia, and possesses strong interpersonal skills. The role offers perks like career growth opportunities and wellness support.

Qualifications

• Minimum 1-3 years of experience in customer service or recent graduates.
• Proficiency in customer service software and tools required.
• Ability to work under pressure and adapt to changing priorities.

Responsibilities

• Build and maintain strong relationships with assigned clients.
• Provide effective solutions to customer inquiries and complaints.
• Communicate professionally with customers via various channels.
• Troubleshoot complex issues and collaborate with teams.
• Identify opportunities to improve customer service processes.

Skills

Customer service experience

Fluency in English

Fluency in Mandarin

Fluency in Bahasa Malaysia

Problem-solving skills

Strong interpersonal skills

Education

Bachelor's degree in Business Administration or Marketing

Tools

Customer service software

Job description

Face-to-face interviews only | Office-based role (100% indoor). Only shortlisted candidates will be contacted for the next steps.

Empower Dreams, Transform Lives: Join EasyParcel in Redefining the Future of Delivery

About the Role

EasyParcel is seeking a motivated and customer-focused individual to join our growing team as a Customer Relationship Executive. In this role, you will engage with our valued clients, addressing their inquiries, resolving concerns, and providing support throughout their journey with us.

Key Responsibilities

• Client Relationship Management: Build and maintain strong relationships with assigned clients, understanding their unique needs and preferences.
• Customer Support: Provide timely and effective solutions to customer inquiries and complaints, ensuring a positive customer experience.
• Communication: Communicate clearly and professionally with customers via phone, email, and live chat.
• Problem Solving: Troubleshoot complex issues, collaborate with internal and external teams, and implement creative solutions to resolve customer problems.
• Multitasking: Efficiently handle multiple tasks simultaneously, including responding to customer inquiries, coordinating with internal teams, and meeting deadlines.
• Process Improvement: Continuously identify opportunities to improve customer service processes and contribute to overall operational efficiency.
• Customer Focus: Prioritize customer satisfaction and go the extra mile to exceed expectations.

Requirements

• Experience: Minimum 1-3 years of experience in customer service or a related field, or recent graduates with a degree in a relevant field.
• Education: Bachelor's degree in Business Administration, Marketing, or a related field, or equivalent work experience.
• Language Proficiency: Fluency in English, Mandarin, and Bahasa Malaysia. Proficiency in Mandarin is required to effectively communicate with Mandarin-speaking clients.
• Technical Skills: Proficiency in relevant customer service software and tools.
• Soft Skills: Strong interpersonal, communication, and problem-solving skills.
• Adaptability: Ability to work under pressure and adapt to changing priorities.
• Attention to Detail: Meticulous attention to detail and accuracy.
• Positive Attitude: Enthusiastic and customer-focused approach.
• Teamwork: Collaborate effectively with cross-functional teams to achieve shared goals.

Perks & Benefits

• Wellness Support: Outpatient medical claim coverage.
• Career Growth: Clear progression paths and opportunities to level up your career.
• Public Holiday Entitlement: 99% of Federal and State public holidays off.
• Award Recognition: Monthly shoutouts and annual awards.
• Company Events: Exclusive goodies and confirmed gifts during team events and celebrations.
• Supportive Culture: A fun, young, and passionate team that roots for you.

Ready to join us?

This isn’t just a job — it’s a journey. Let’s co-create the future of delivery and make meaningful change together.