Customer Service Executive

JJ Express Services Sdn Bhd; Simpang Ampat; On-site; MYR 30,000 - 50,000; Full time

Benefits offered by this job

Miscellaneous allowance

Overseas exposure (selected roles)

EPF & SOCSO contribution

Annual Leave & Public Holidays

Performance / KPI Bonus

Training & Career Development

Uniform Provided (operational roles)

Stable Working Environment

Job summary

JJ Express Services Sdn. Bhd. in Bukit Tambun, Penang, is seeking a Customer Service Executive to handle inquiries, orders, and shipping documentation.

This full-time role centers on delivering exceptional service to clients and supporting efficient forwarding operations. You will liaise with operations and warehouse teams, track shipments, provide quotes, and help upsell services while maintaining accurate records.

Qualifications

• 1–2 years in customer service, preferably freightforwarding/logistics.
• Strong written and verbal communication; professional client interaction.
• Excellent organisational and time management abilities; multi-tasking.

Responsibilities

• Respond to customer inquiries via phone, email and other channels regarding shipments, pricing and services.
• Process and manage customer orders, booking requests, and shipment documentation with accuracy.
• Track shipments and provide customers with delivery updates; resolve issues promptly.

Skills

Customer service

Communication skills

Organisational skills

MS Office

Logistics software

Problem-solving

Teamwork

Attention to detail

English fluency

Tools

MS Office Suite

Logistics software

Job description

About the role

JJ Express Services Sdn Bhd is seeking a dedicated Customer Service Executive to join our team at our Bukit Tambun facility in Penang. This is a full-time position that plays a vital role in maintaining our reputation for exceptional service within the freight and cargo forwarding industry. As a Customer Service Executive, you will be the primary point of contact for our clients, ensuring seamless communication and resolution of their logistics and shipping requirements. This role is essential to our operations, directly impacting customer satisfaction and retention whilst supporting the efficiency of our forwarding operations.

Key responsibilities

• Respond promptly to customer enquiries via phone, email, and other communication channels regarding shipments, pricing, and services
• Process and manage customer orders, booking requests, and shipment documentation with accuracy and attention to detail
• Track and monitor shipments, providing customers with regular updates on delivery status and addressing any concerns
• Liaise with internal teams including operations, warehouse, and logistics staff to ensure customer requirements are met efficiently
• Resolve customer complaints and issues in a professional and timely manner, escalating complex matters when necessary
• Maintain accurate records of customer interactions, transactions, and service requests in company systems
• Provide quotations and pricing information to prospective and existing customers
• Build and maintain strong customer relationships, identifying opportunities for upselling additional services
• Contribute to continuous improvement of customer service processes and procedures

What we're looking for

• Minimum of 1-2 years' experience in customer service, preferably within the freight forwarding, logistics, or transportation industry
• Strong communication skills, both written and verbal, with the ability to interact professionally with diverse clients
• Excellent organisational and time management abilities, with capability to handle multiple enquiries simultaneously
• Proficiency in using computer systems and MS Office applications; experience with logistics software is advantageous
• Problem-solving mindset with a customer-first approach and commitment to service excellence
• Ability to work independently and as part of a team in a fast-paced environment
• Detail-oriented with strong accuracy in data entry and documentation
• Knowledge of freight forwarding, shipping procedures, or customs documentation is preferred
• Fluency in English; additional language skills such as Mandarin or other regional languages are beneficial

What we offer

JJ Express Services Sdn Bhd is committed to supporting the professional development and wellbeing of our team members. We provide competitive compensation packages, opportunities for career progression within our growing organisation, and a collaborative work environment where your contributions are valued. Our employees benefit from a supportive workplace culture that encourages learning and skill development. We also offer standard employment benefits and recognise the importance of work-life balance for our team. If you require any adjustments or support during the recruitment process, we encourage you to discuss this with us.

About us

JJ Express Services Sdn Bhd is a leading freight and cargo forwarding company operating in the Manufacturing, Transport & Logistics sector. With our base in Bukit Tambun, Penang, we are dedicated to providing reliable, efficient, and cost‑effective shipping and logistics solutions to our diverse client base. Our commitment to operational excellence and customer satisfaction has established us as a trusted partner in the freight forwarding industry. We pride ourselves on our professional team, modern facilities, and comprehensive range of services designed to meet the evolving needs of our clients.

JJ Express Services Sdn. Bhd. is a fast-growing logistics and cross-border trucking company established in 2007, with headquarters in Penang, Malaysia. What began as a small local transport operation has grown into a regional land transport network connecting Malaysia, Thailand, Laos, Vietnam, China, and Hong Kong.

We specialize in land transportation and cross-border trucking, providing reliable and time‑critical logistics solutions for manufacturing, industrial, and multinational customers. Our services include local haulage, chartered trucking, container movements, and cross‑border operations across ASEAN and Greater China.

JJ Express Services Sdn. Bhd. is a fast-growing logistics and cross-border trucking company established in 2007, with headquarters in Penang, Malaysia. What began as a small local transport operation has grown into a regional land transport network connecting Malaysia, Thailand, Laos, Vietnam, China, and Hong Kong.

We specialize in land transportation and cross-border trucking, providing reliable and time‑critical logistics solutions for manufacturing, industrial, and multinational customers. Our services include local haulage, chartered trucking, container movements, and cross‑border operations across ASEAN and Greater China.

Perks and benefits

• Miscellaneous allowance
• Opportunity for Overseas Exposure (selected roles)
• EPF & SOCSO contribution
• Annual Leave & Public Holidays
• Performance / KPI Bonus
• Training & Career Development
• Uniform Provided (for operational roles)
• Stable Working Environment