Parcel Recovery Executive (Warehouse)

Ninjavan; Shah Alam; On-site; MYR 36,000 - 50,000; Full time

Job summary

Ninja Van, a tech-enabled logistics company based in Selangor, Malaysia, is looking for a qualified candidate to join their team. The successful candidate will investigate and resolve delivery-related issues, ensuring compliance with operational guidelines.

The role requires a Bachelor's degree and strong analytical skills, with fresh graduates encouraged to apply. Proficiency in Microsoft Office and the ability to work in a fast-paced environment are essential for this position.

Qualifications

• Fresh graduates are encouraged to apply.
• Prior experience in logistics, courier, or claims management is advantageous.
• Comfortable in a warehouse and operations-driven environment.

Responsibilities

• Investigate and resolve problematic parcel and delivery-related issues.
• Review, verify and process claims submissions.
• Conduct thorough root cause analysis on parcel disputes.

Skills

Analytical and problem-solving skills

Attention to detail

Strong interpersonal skills

Proficiency in Microsoft Office and Google Workspace

Education

Bachelor's Degree in any discipline

Job description

Overview

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become one of the region's largest and fastest-growing last-mile logistics companies, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company disrupting a massive industry through cutting-edge software and innovative operational solutions. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking, and a data-driven approach, we provide best-in-class delivery services that delight both shippers and end customers. As we continue to grow, we are constantly seeking talented individuals to help shape the future of logistics.

Responsibilities

• Investigate and resolve problematic parcel and delivery-related issues within the agreed service level agreements (SLAs).

• Review, verify, and process claims submissions while ensuring compliance with company policies and procedures.

• Conduct thorough root cause analysis on parcel disputes, delivery discrepancies, and operational issues.

• Coordinate with internal stakeholders to drive timely resolution of recovery cases and minimize operational losses.

• Ensure all inquiries related to parcel recovery and delivery issues are addressed accurately and within the required timelines.

• Maintain accurate records and ensure data integrity within the recovery management system.

• Prepare and analyze weekly reports on parcel recovery performance, claims, and delivery issues.

• Ensure full adherence to Recovery SOPs and operational guidelines.

• Communicate investigation findings and case updates effectively to relevant stakeholders.

• Support process improvement initiatives, operational audits, and ad-hoc projects assigned by management.

Qualifications

• Bachelor's Degree in any discipline. Fresh graduates are encouraged to apply.

• Prior experience in logistics, courier, warehouse operations, claims management, or dispute resolution will be an added advantage.

• Strong analytical and problem-solving skills with a keen attention to detail.

• Process-oriented mindset with the ability to follow and enforce operational procedures.

• Comfortable working in a warehouse and operations-driven environment.

• Ability to quickly understand operational processes, workflows, and systems.

• Excellent verbal and written communication skills in English and Bahasa Malaysia.

• Strong interpersonal skills with the ability to engage and collaborate with cross-functional teams.

• High level of integrity, accountability, and ownership of assigned responsibilities.

• Proficient in Microsoft Office applications, particularly Excel, and Google Workspace tools.

• Adaptable and quick learner who thrives in a fast-paced and dynamic environment.