Global Payment Operations Specialist — 3-Shift Remote

Tradev Markets Ltd; Kuala Lumpur; Hybrid; MYR 50,000 - 89,000; Full time

Benefits offered by this job

Shift allowances

Annual performance bonuses

Medical coverage

Paid leave

WFH flexibility

Job summary

Tradev Markets Ltd in Malaysia is seeking a detail-oriented Payment Operations Specialist to join our growing fintech team. You will manage end-to-end payment processes, monitor transactions, and work with Finance and Operations to deliver secure payments for global users.

The role requires 1–3 years in fintech or payment operations, willingness to rotate shifts (including weekends), and strong English. Night shift WFH arrangements are provided to support stable operations across regions.

Qualifications

• Diploma or degree in finance, business, computer science, or a related field.
• 1–3 years of experience in fintech, payment operations, e-wallets, or banking operations.
• Good understanding of payment flows, PSP operations, settlement cycles.
• Basic understanding of payment system structures is preferred.
• Willingness to work rotational shifts, including weekends and public holidays.
• Strong English communication skills; additional languages are an added advantage for regional collaboration.

Responsibilities

• Process and monitor daily payment activities (wallet top-ups, withdrawals, refunds).
• Ensure transactions are executed accurately, securely, and within established timelines.
• Coordinate with banks, PSPs, and payment gateway partners to resolve transaction-related issues efficiently.
• Support partner onboarding and assist in ongoing performance monitoring.
• Review withdrawal requests and monitor suspicious or abnormal transaction activities.
• Ensure adherence to internal operational controls and regional compliance requirements.
• Monitor payment systems to ensure operational stability, accuracy, and uptime.
• Assist in troubleshooting operational incidents and escalating issues when necessary.
• Review, update, and maintain Standard Operating Procedures (SOPs).
• Collaborate cross-functionally to improve workflows, enhance automation, and increase operational efficiency.

Education

Diploma or Bachelor's Degree in Finance, Business, Computer Science, or a related field

Job description

Tradev Markets Ltd in Malaysia is seeking a detail-oriented Payment Operations Specialist to join our growing fintech team. You will manage end-to-end payment processes, monitor transactions, and work with Finance and Operations to deliver secure payments for global users.

The role requires 1–3 years in fintech or payment operations, willingness to rotate shifts (including weekends), and strong English. Night shift WFH arrangements are provided to support stable operations across regions.