E-commerce Operations & Campaigns Specialist

TOP CLICK SDN. BHD.; Ipoh; On-site; MYR 18,000 - 30,000; Full time

Job summary

Top Click Sdn Bhd is looking for an energetic Operations Coordinator to manage day-to-day client e-commerce stores across Shopee, Lazada, TikTok Shop and other platforms. You will oversee store setup, product listings, pricing, inventory and campaign execution to ensure a consistent customer experience.

Fresh graduates are welcome; training will be provided. A Bachelor’s Degree or Diploma in E-commerce/Marketing/Communication/Business is preferred, with 1–2 years in e-commerce a strong plus.

Qualifications

• Fresh graduates are welcome to apply; training will be provided.
• Candidate must possess at least a Bachelor’s Degree or Diploma in E-commerce/ Marketing/ Communication/ Business or equivalent.
• Preferably 1-2 years of working experience in e-commerce industry.
• Experience in E-commerce marketplaces (Shopee/Lazada/TikTok Shop) is a strong plus.
• Required Language(s): English and Bahasa Malaysia.
• Computer literate with strong proficiency in Microsoft Office applications.
• Good problem solving skills, initiative, attention to detail, strong sense of responsibility and positive working attitude.
• Good written and verbal communication skills.

Responsibilities

• Manage the day-to-day operations of clients' e-commerce stores across various online marketplaces (e.g., Shopee, Lazada, TikTok Shop, and other e-commerce platforms).
• Handle the full spectrum of marketplace operations including store setup, product listings, pricing updates, inventory management, system maintenance, campaign setup, and data accuracy.
• Maintain and update e-commerce storefront content including images, banners, descriptions, pricing, stock availability, and other website content.
• Plan, coordinate, and execute promotional campaigns, flash sales, and marketplace mega campaigns (e.g., 3.3, 6.6, 9.9, 11.11, and 12.12).
• Generate and prepare weekly and monthly e-commerce store performance reports with KPIs to monitor store performance and identify areas for improvement.
• Ensure timely execution of operational tasks according to deadlines and client expectations.
• Collaborate with internal teams (design, marketing, customer service, relationship managers) to ensure campaign and store success.
• Work closely with clients to understand business objectives and deliver excellent client service.
• Perform any other duties assigned by Management.

Skills

Good written and verbal communication

Attention to detail

Problem solving

Team collaboration

Microsoft Office

Education

Bachelor’s Degree or Diploma in E-commerce/ Marketing/ Communication/ Business

Job description

Top Click Sdn Bhd is looking for an energetic Operations Coordinator to manage day-to-day client e-commerce stores across Shopee, Lazada, TikTok Shop and other platforms. You will oversee store setup, product listings, pricing, inventory and campaign execution to ensure a consistent customer experience.

Fresh graduates are welcome; training will be provided. A Bachelor’s Degree or Diploma in E-commerce/Marketing/Communication/Business is preferred, with 1–2 years in e-commerce a strong plus.