E-Commerce Executive

TOP CLICK SDN. BHD.; Ipoh; On-site; MYR 18,000 - 30,000; Full time

Job summary

Top Click Sdn Bhd is looking for an energetic Operations Coordinator to manage day-to-day client e-commerce stores across Shopee, Lazada, TikTok Shop and other platforms. You will oversee store setup, product listings, pricing, inventory and campaign execution to ensure a consistent customer experience.

Fresh graduates are welcome; training will be provided. A Bachelor’s Degree or Diploma in E-commerce/Marketing/Communication/Business is preferred, with 1–2 years in e-commerce a strong plus.

Qualifications

• Fresh graduates are welcome to apply; training will be provided.
• Candidate must possess at least a Bachelor’s Degree or Diploma in E-commerce/ Marketing/ Communication/ Business or equivalent.
• Preferably 1-2 years of working experience in e-commerce industry.
• Experience in E-commerce marketplaces (Shopee/Lazada/TikTok Shop) is a strong plus.
• Required Language(s): English and Bahasa Malaysia.
• Computer literate with strong proficiency in Microsoft Office applications.
• Good problem solving skills, initiative, attention to detail, strong sense of responsibility and positive working attitude.
• Good written and verbal communication skills.

Responsibilities

• Manage the day-to-day operations of clients' e-commerce stores across various online marketplaces (e.g., Shopee, Lazada, TikTok Shop, and other e-commerce platforms).
• Handle the full spectrum of marketplace operations including store setup, product listings, pricing updates, inventory management, system maintenance, campaign setup, and data accuracy.
• Maintain and update e-commerce storefront content including images, banners, descriptions, pricing, stock availability, and other website content.
• Plan, coordinate, and execute promotional campaigns, flash sales, and marketplace mega campaigns (e.g., 3.3, 6.6, 9.9, 11.11, and 12.12).
• Generate and prepare weekly and monthly e-commerce store performance reports with KPIs to monitor store performance and identify areas for improvement.
• Ensure timely execution of operational tasks according to deadlines and client expectations.
• Collaborate with internal teams (design, marketing, customer service, relationship managers) to ensure campaign and store success.
• Work closely with clients to understand business objectives and deliver excellent client service.
• Perform any other duties assigned by Management.

Skills

Good written and verbal communication

Attention to detail

Problem solving

Team collaboration

Microsoft Office

Education

Bachelor’s Degree or Diploma in E-commerce/ Marketing/ Communication/ Business

Job description

Manage the day-to-day operations of clients' e-commerce stores across various online marketplaces (e.g., Shopee, Lazada, TikTok Shop, and other e-commerce platforms).

Handle the full spectrum of marketplace operations, including store setup, product listings, pricing updates, inventory management, system maintenance, campaign setup, and ensuring data accuracy and completeness.

Maintain and update e-commerce storefront content, including product images, banners, descriptions, pricing, stock availability, and other website content to ensure a consistent and engaging customer experience.

Plan, coordinate, and execute promotional campaigns, flash sales, and marketplace mega campaigns (e.g., 3.3, 6.6, 9.9, 11.11, and 12.12).

Generate and prepare weekly and monthly e-commerce store performance reports, including sales performance, traffic analysis, conversion rates, campaign results, and other key performance indicators (KPIs), to monitor store performance and identify areas for improvement.

Ensure timely execution of operational tasks according to internal deadlines, marketplace timelines, and client expectations.

Collaborate with internal teams, including graphic designers, marketing, customer service, and relationship managers, to ensure the successful execution of campaigns and store activities.

Work closely with clients to understand their business objectives, provide operational support, and ensure the smooth execution of e-commerce activities while delivering excellent client service.

Perform any other duties and responsibilities assigned by the Management from time to time.

Job Requirements:

Fresh graduates are welcome to apply. Training will be provided!!

Candidate must possess at least a Bachelor’s Degree or Diploma in E-commerce/ Marketing/ Communication/ Business or equivalent.

Preferably 1-2 years of working experience in e-commerce industry.

Experience in E-commerce marketplaces (Shopee/Lazada/TikTok Shop) is a strong plus.

Required Language(s): English and Bahasa Malaysia.

Computer literate with strong proficiency in Microsoft Office applications.

Good problem solving skills, initiative, attention to detail, strong sense of responsibility and positive working attitude.

Good written and verbal communication skills.

Top Click Sdn Bhd is a Leading E-Commerce Solutions Provider in Southeast Asia. We established our company in 2018 to provide total e-commerce outsourcing services to diverse industries.

With over 500 Managed Services Clients and 3,500 Digitalized SMEs to manage including Tribit, Bear, and Deka, we have no shortage of experience. Here at TopClick, we are looking for partners, not clients. Thus, we are as invested in YOUR growth as you are.