E-Commerce Executive

KENS Apothecary; Kuala Lumpur; On-site; MYR 42,000 - 66,000; Full time

Job summary

KENS Apothecary in Kuala Lumpur is seeking an E-commerce Executive to execute online campaigns, manage daily platform operations, and ensure a seamless customer experience across all channels. You will maintain product listings across Shopify, Lazada, Shopee, and TikTok Shop, monitor platform health, and coordinate with marketing, creative, and logistics teams to meet deadlines.

The role requires 1–3 years in e-commerce or customer service, strong communication, attention to detail, and the

Qualifications

• 1–3 years of experience in e-commerce, operations, or customer service.
• Familiarity with Shopify, Lazada, Shopee; TikTok Shop is a plus.
• Strong communication and customer-first mindset.
• Detail-oriented with excellent execution.

Responsibilities

• Manage and maintain product listings, pricing, promotions, and inventory across Shopify, Lazada, Shopee, and TikTok Shop.
• Ensure all product information, visuals, and pricing are accurate and up to date.
• Monitor daily platform health to ensure smooth operations.
• Execute campaign setups across platforms, including voucher creation, bundles, GWP configuration, and price updates.
• Upload and schedule campaign banners and landing pages.
• Handle customer inquiries across all e-commerce platforms in a timely and professional manner.
• Respond to queries related to orders, products, delivery, and promotions.
• Manage order issues such as delays, cancellations, returns, and refunds; escalate complex cases.
• Track campaign and platform performance daily; prepare basic reports on sales and traffic.
• Coordinate with internal teams to ensure readiness of assets, inventory, and timelines.
• Assist with website updates and coordinate with developers to troubleshoot basic issues.

Skills

Customer service mindset

Attention to detail

Multitasking

Strong communication

Tools

Shopify

Lazada

Shopee

TikTok Shop

Job description

The E-Commerce Executive is responsible for executing online campaigns, managing daily platform operations, and ensuring a seamless customer experience across all e-commerce channels. This role focuses on accurate implementation, operational efficiency, and responsive customer service to support overall business performance.

Key Responsibilities

Platform Operations

• Manage and maintain product listings, pricing, promotions, and inventory across Shopify, Lazada, Shopee, and TikTok Shop
• Ensure all product information, visuals, and pricing are accurate and up to date
• Monitor daily platform health to ensure smooth operations

Campaign Execution

• Execute campaign setups across platforms, including (Voucher creation, Bundles and promotional mechanics, Gift-with-purchase (GWP) configuration, Price updates and scheduling)
• Upload and schedule campaign banners and landing pages
• Ensure all campaign elements are implemented accurately and on time

Customer Experience Management

• Handle customer inquiries across all e-commerce platforms in a timely and professional manner
• Respond to queries related to orders, products, delivery, and promotions
• Manage order issues such as delays, cancellations, returns, and refunds
• Escalate complex cases to relevant teams
• Monitor customer feedback and highlight recurring issues for improvement

Coordination & Execution Support

• Work closely with internal teams (marketing, creative, logistics) to ensure readiness of (Campaign assets, Inventory, Timelines)
• Follow up to ensure deadlines are met and issues are resolved promptly

Performance Monitoring & Reporting

• Track campaign and platform performance daily
• Prepare basic reports on sales, traffic, and campaign results
• Highlight discrepancies, issues, and opportunities for improvement

Website & Technical Support

• Assist with website updates (banners, landing pages, content)
• Coordinate with developers or external partners to troubleshoot basic issues

Requirements

• 1–3 years of experience in e-commerce, operations, or customer service
• Familiarity with Shopify, Lazada, Shopee (TikTok Shop is a plus)
• Strong communication skills with a customer-first mindset
• High attention to detail and execution accuracy
• Good problem-solving and coordination skills
• Ability to multitask in a fast-paced environment
• Proactive, responsible, and able to work independently