Ecommerce Coordinator

Highcultured; Malaysia; On-site; MYR 36,000 - 60,000; Full time

Job summary

Highcultured is seeking an E-commerce Coordinator to be the central hub of daily operations. You will manage product listings, pricing, promotions, and ensure a healthy checkout experience across platforms.

You'll monitor stock to prevent overselling, support order fulfilment, handle customer inquiries, assist marketing campaigns, and contribute to TikTok Live and performance reports for management.

Qualifications

• Diploma in Marketing or Business or 1 year of equivalent experience.
• Fresh grads welcome to apply.
• Adept multitasking with strong teamwork and attention to detail.
• High proficiency in MS Excel and PowerPoint.
• Familiarity with online platforms and marketplace backends like TikTok/Shopee Seller Center.

Responsibilities

• Maintain product listings, pricing, promotions, and platform health checks.
• Monitor inventory to prevent overselling and support order fulfilment.
• Respond to customer inquiries and guide before/after purchase.
• Assist marketing campaigns, social posts, and collaboration with KOLs.
• Contribute to TikTok Live and performance tracking for ROI.

Skills

Multitasking

Teamwork

Attention to detail

Organizational skills

Data analytics

Education

Diploma in Marketing or Business

Tools

MS Excel

PowerPoint

TikTok Seller Center

Shopee Seller Center

Job description

An E-commerce Coordinator is the central hub for an online store’s daily operations—bridging platform management, marketing execution, inventory, fulfillment, and customer experience. This is a hands‑on role to keep everything running smoothly, from product uploads to delivery, ensuring the store stays healthy, accurate, and conversion‑ready.

Responsibilities:

• Platform & Product Management: Maintain accurate product listings, pricing, promotions, daily platform health checks (bug‑free checkout) and provides a seamless checkout experience.
• Operation & Inventory Control: Stock monitoring to prevent overselling, keeping inventory levels synchronized, support in order fulfilment and ensure they’re collected by the courier on time.
• Customer Service (Pre & Post Sales): Reply to customer inquiries, guide before purchase (size/stock/promo), and resolve after purchase (delivery/returns/exchanges).
• Marketing & Sales support:Campaign execution in new launch, social media posts, email etc, assisting the KOLs and tracking the performance of their contents.
• Backup Livestream:Contribute to developing company TikTok Live and presence.
• Data Analytics & Reporting:Using tools to monitor daily traffic, conversion rates, and cart abandonment, preparing weekly or monthly reports for management to highlight top‑selling products and ROI on promotions.

Requirements:

• Possess a Diploma in Marketing, Business, or 1-year working experience in equivalent fields
• Fresh grads welcome to apply
• adept multitasking, and good teamwork, strong attention to detail and organizational skills
• Familiar with AI tools to support daily work (e.g., content drafting, reporting, and task efficiency)
• Able to meet the deadline for both planned and ad hoc tasks
• High proficiency in MS Excel and PPT
• Familiarity with online platforms and marketplace backends like TikTok/Shopee Seller Center