E‑Commerce Fulfillment & Support Specialist

Elitetrax Marketing Sdn Bhd (Harvey Norman); Petaling Jaya; On-site; MYR 20,000 - 31,000; Full time

Benefits offered by this job

EPF / SOCSO

Leaves

Annual / Marriage / Maternity & Pater*

Group Insurance & Medical

Career Path

Job summary

Harvey Norman Malaysia, part of Elitetrax Marketing Sdn Bhd, is seeking an eCommerce Assistant to process delivery orders, pack products, and prepare shipments from the shop floor. You will provide customer service for e-commerce enquiries, coordinate with retail, warehouse and third-party logistics, and follow SOPs to ensure on-time order fulfilment.

Minimum SPM or at least one year in customer service; strong communication and attention to detail; SAP experience preferred; weekend/public

Qualifications

• Minimum SPM or at least one year experience in customer service.
• Ability to communicate clearly and concisely with both external customers and co-workers.
• Meticulous and strong attention to details.
• Prior experience with SAP is ideal but not required.
• Candidates with prior experiences handling on-line invoices andE-Logistics preferred.
• Able to work retail hours including weekends and public holidays on rotating shifts. (5 working days in a week with 2 off days).

Responsibilities

• Process all delivery orders, handle and pack products from the shop floor to prepare orders for shipping.
• Adhere to SOPs to track, record and handle the flow of inbound and outbound goods safely and efficiently.
• Provide customer service support to resolve enquiries, concerns and requests regarding E-commerce orders.
• Work with retail, warehouse and third party logistics to ensure the fulfilment of orders within the stipulated time frame.

Skills

Clear communication

Attention to detail

Customer service

Teamwork

Education

SPM

Tools

SAP

Job description

Harvey Norman Malaysia, part of Elitetrax Marketing Sdn Bhd, is seeking an eCommerce Assistant to process delivery orders, pack products, and prepare shipments from the shop floor. You will provide customer service for e-commerce enquiries, coordinate with retail, warehouse and third-party logistics, and follow SOPs to ensure on-time order fulfilment.

Minimum SPM or at least one year in customer service; strong communication and attention to detail; SAP experience preferred; weekend/public