ASSISTANT - ECOMMERCE (CONTRACT)

Credit Bureau Malaysia; Malaysia; Hybride; MYR 28 000 - 45 000; Plein temps

Résumé du poste

Credit Bureau Malaysia is hiring for a role that supports daily e-commerce fulfilment and operations. The position covers order processing, stocking, listing management, and coordination to ensure accurate orders and stock availability.

The candidate will handle order picking, packing, and delivery preparation, while monitoring status and resolving stock-related issues in a fast-paced environment. Fresh graduates are welcome to apply.

Qualifications

• Minimum SPM, Diploma, or equivalent.
• Fresh graduates are welcome to apply.
• Basic computer and laptop skills.
• Strong organizational and time management skills.
• Attention to detail with the ability to manage multiple tasks.
• Ability to work independently and in a team.
• Willing to work on Saturdays on a rotational basis.

Responsabilités

• Process and fulfil e-commerce orders accurately and within service standards and cut-off times.
• Perform order picking, packing and preparation for delivery or collection.
• Monitor order status and follow up on fulfilment issues, including stock shortages, incorrect items, damaged goods, failed deliveries and other order discrepancies.
• Manage and maintain product listings across e-commerce platforms with accurate information, pricing, SKU and stock.
• Support marketplace promotions with stock allocation and fulfilment readiness during campaigns.
• Perform stock receiving and putaway, verify incoming/outgoing goods, and update inventory records.
• Conduct monthly stock expiry checks and reconcile physical stock with the system.
• Coordinate stock requisitions from warehouse and suppliers; monitor replenishment.
• Maintain documentation and ensure compliance with SOPs and product handling guidelines.

Connaissances

Organizational skills

Time management

Detail oriented

Independence & teamwork

Basic computer skills

Formation

SPM/ Diploma

Description du poste

This role is responsible for supporting daily e-commerce fulfilment and operations, including order processing, product listing management, stock receiving and inventory control, and fulfilment coordination, to ensure accurate order fulfilment, stock availability, and smooth e-commerce operations.

Key Responsibilities:

• Process and fulfil e-commerce orders accurately and within required service standards and cut-off times.
• Perform order picking, packing and preparation for delivery or collection.
• Monitor order status and follow up on fulfilment issues, including stock shortages, incorrect items, damaged goods, failed deliveries and other order discrepancies.

2. Product Listing & Marketplace Support

• Manage and maintain product listings across various e-commerce platforms, ensuring accurate product information, pricing, SKU and stock availability.
• Support marketplace and e-commerce promotional activities by ensuring product availability, stock allocation and fulfilment readiness during campaign periods.

3. Inventory & Stock Management

• Perform stock receiving & putaway activities, including verification of incoming and outgoing goods against relevant documents, checking product quantity, condition and expiry dates, and updating inventory records in the system.
• Conduct monthly stock expiry checks to ensure proper stock rotation, inventory quality and compliance.
• Maintain accurate inventory records and assist with regular stock counts and reconciliation between physical stock and system inventory.
• Identify and report stock discrepancies, damaged products, expired/near-expiry items and other inventory-related issues to the relevant supervisor.

4. Stock Requisition & Coordination

• Coordinate stock requisitions from the warehouse and suppliers to support daily e-commerce operations.
• Monitor stock availability and coordinate replenishment to ensure sufficient inventory for order fulfilment.

5. Documentation, Compliance & Other

• Maintain proper documentation and filing of fulfilment, receiving, stock movement, return and inventory-related records for operational tracking and audit purposes.
• Ensure all fulfilment activities comply with company SOPs, marketplace requirements and relevant product handling guidelines.
• Perform any other duties and responsibilities assigned by Management from time to time.

Requirements

• Minimum SPM, Diploma, or equivalent.
• Fresh graduates are welcome to apply.
• Basic computer and laptop skills.
• Strong organizational and time management skills.
• Good attention to detail with the ability to manage multiple tasks effectively.
• Ability to work independently and collaboratively in a team environment.
• Willing to work on Saturdays on a rotational basis.