Senior Multichannel Support Specialist

Harvey Norman MY; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

Harvey Norman MY is looking for a dedicated customer service professional in Kuala Lumpur to manage customer inquiries through phone, email, and chat. You will address complaints with empathy and collaborate with teams to improve service quality.

The ideal candidate has strong communication skills, a problem-solving mindset, and is committed to meeting KPIs related to customer satisfaction. If you are inspired to take on this challenge, apply via the provided email.

Qualifications

• Strong communication skills required for responding to customer inquiries.
• Ability to handle complaints with empathy and efficiency.
• Experience in managing escalation tickets effectively.

Responsibilities

• Respond to customer inquiries through multiple channels.
• Provide accurate information about products and services.
• Track and monitor escalated cases for timely resolution.

Job description

Harvey Norman MY is looking for a dedicated customer service professional in Kuala Lumpur to manage customer inquiries through phone, email, and chat. You will address complaints with empathy and collaborate with teams to improve service quality.

The ideal candidate has strong communication skills, a problem-solving mindset, and is committed to meeting KPIs related to customer satisfaction. If you are inspired to take on this challenge, apply via the provided email.