Ecommerce Assistant

Sunway Multicare Pharmacy; Puchong; On-site; MYR 28,000 - 45,000; Full time

Job summary

Sunway Multicare Pharmacy is seeking an E-commerce Assistant to support daily fulfilment and operations, including order processing, listing management, stock receiving and inventory control.

You will coordinate order picking and packing, monitor order status, and help with stock replenishment and reconciliation, while ensuring compliance with SOPs. Fresh graduates are welcome; basic computer skills and strong organization are required, with Saturday rotation.

Qualifications

• Minimum SPM or Diploma or equivalent.
• Fresh graduates are welcome.
• Ability to work on Saturdays on a rotating basis.
• Strong organizational and time management skills.

Responsibilities

• Process and fulfil e-commerce orders accurately within required service standards and cut-off times.
• Perform order picking, packing and preparation for delivery or collection.
• Monitor order status and resolve fulfilment issues, stock shortages, or incorrect items.
• Manage product listings across e-commerce platforms, ensuring accurate information and stock.
• Perform stock receiving and putaway, verify goods against documents, and update inventory records.
• Coordinate stock requisitions from warehouse and suppliers to support daily operations.
• Maintain documentation for fulfilment, receiving, stock movement, and inventory-related records; ensure SOP compliance.

Skills

Organizational skills

Time management

Attention to detail

Team collaboration

Independent work

Education

SPM/ Diploma or equivalent

Job description

This role is responsible for supporting daily e-commerce fulfilment and operations, including order processing, product listing management, stock receiving and inventory control, and fulfilment coordination, to ensure accurate order fulfilment, stock availability, and smooth e-commerce operations.

Key Responsibilities:

• Process and fulfil e-commerce orders accurately and within required service standards and cut-off times.
• Perform order picking, packing and preparation for delivery or collection.
• Monitor order status and follow up on fulfilment issues, including stock shortages, incorrect items, damaged goods, failed deliveries and other order discrepancies.

2. Product Listing & Marketplace Support

• Manage and maintain product listings across various e-commerce platforms, ensuring accurate product information, pricing, SKU and stock availability.
• Support marketplace and e-commerce promotional activities by ensuring product availability, stock allocation and fulfilment readiness during campaign periods.

3. Inventory & Stock Management

• Perform stock receiving & putaway activities, including verification of incoming and outgoing goods against relevant documents, checking product quantity, condition and expiry dates, and updating inventory records in the system.
• Conduct monthly stock expiry checks to ensure proper stock rotation, inventory quality and compliance.
• Maintain accurate inventory records and assist with regular stock counts and reconciliation between physical stock and system inventory.
• Identify and report stock discrepancies, damaged products, expired/near-expiry items and other inventory-related issues to the relevant supervisor.

4. Stock Requisition & Coordination

• Coordinate stock requisitions from the warehouse and suppliers to support daily e-commerce operations.
• Monitor stock availability and coordinate replenishment to ensure sufficient inventory for order fulfilment.

5. Documentation, Compliance & Other

• Maintain proper documentation and filing of fulfilment, receiving, stock movement, return and inventory-related records for operational tracking and audit purposes.
• Ensure all fulfilment activities comply with company SOPs, marketplace requirements and relevant product handling guidelines.
• Perform any other duties and responsibilities assigned by Management from time to time.

Job Requirements:

• Minimum SPM, Diploma, or equivalent.
• Fresh graduates are welcome to apply.
• Basic computer and laptop skills.
• Strong organizational and time management skills.
• Good attention to detail with the ability to manage multiple tasks effectively.
• Ability to work independently and collaboratively in a team environment.
• Willing to work on Saturdays on a rotational basis.

What can I earn as an eCommerce Assistant