E-Commerce Fulfillment & Customer Support Assistant

Harvey Norman MY; Kuala Lumpur; On-site; MYR 27,900 - 39,060; Full time

Job summary

Harvey Norman MY in Kuala Lumpur is seeking a dedicated individual to process delivery orders and provide customer service support for E-commerce orders. Responsibilities include packing products, adhering to SOPs for goods handling, and coordinating with retail and logistics teams.

The ideal candidate should have at least one year of customer service experience and be able to work retail hours, including weekends and public holidays. Attention to detail and communication skills are essential for success in this role.

Qualifications

• Minimum SPM or at least one year experience in customer service.
• Ability to communicate clearly and concisely with both external customers and co-workers.
• Meticulous with strong attention to detail.

Responsibilities

• Process all delivery orders, handle and pack products from the shop floor.
• Adhere to SOPs for tracking and handling inbound and outbound goods.
• Provide customer service support for enquiries regarding E-commerce orders.

Skills

Customer service communication

Attention to detail

E-Logistics experience

SAP knowledge

Education

Minimum SPM or equivalent

Job description

Harvey Norman MY in Kuala Lumpur is seeking a dedicated individual to process delivery orders and provide customer service support for E-commerce orders. Responsibilities include packing products, adhering to SOPs for goods handling, and coordinating with retail and logistics teams.

The ideal candidate should have at least one year of customer service experience and be able to work retail hours, including weekends and public holidays. Attention to detail and communication skills are essential for success in this role.