E-Commerce Executive

Cheerful Marketing Sdn Bhd; Kuala Lumpur; On-site; MYR 47,000 - 71,000; Full time

Benefits offered by this job

Medical and annual leave benefits

Staff purchase discounts across brands

Job summary

Cheerful Marketing Sdn Bhd is seeking a detail-oriented E-Commerce Executive to oversee the day-to-day backend operations across our multi-brand marketplace stores (Shopee, Lazada, TikTok Shop, and Shopify). You will process orders, manage listings, coordinate campaigns, and track sales.

A proactive mindset and willingness to support fulfillment when needed are essential. The role blends digital marketing with fulfillment duties, requiring sharp Excel skills, strong attention to detail, and

Qualifications

• 1–2 years hands-on experience managing backend seller portals.
• Proficiency in Excel / Google Sheets (VLOOKUP, formulas, data entry).
• Familiarity with marketplace campaign mechanics (vouchers, deals, flash sales).
• Strong attention to detail across multi-brand, multi-SKU portfolios.

Responsibilities

• Maintain daily active status across all brand stores and channels.
• Process orders daily: generate picklists, verify details, coordinate with fulfillment.
• Handle returns and refunds end-to-end per policy.
• Audit catalogs for titles, descriptions, specs, images, and videos.
• Coordinate with Marketing to update assets and product info.
• Set up campaigns: banners, discounts, and vouchers across channels.
• Record daily sales data and maintain reporting formats for teams.
• Adjust figures for returns/cancellations; reconcile weekly for reviews.
• Provide peak-period operational support including pick-and-pack tasks.

Skills

Detail-oriented

Excel/Sheets

Team-oriented

Strong communication

E-commerce operations

Tools

Shopee Seller Centre

Lazada Seller Center

TikTok Shop Seller Center

Shopify

Job description

We are looking for a detail-oriented, reliable E-Commerce Executive to oversee the day-to-day backend operations across our multi-brand marketplace stores (Shopee, Lazada, TikTok Shop, and Shopify). This role bridges digital marketing and fulfillment: you will maintain daily store activity, process orders and returns, manage listing content, configure promotional campaigns, and keep accurate sales tracking. A proactive mindset and operational agility are essential, including stepping in to assist with hands-on fulfillment when necessary.

Key responsibilities

Maintain daily active status across all brand stores and marketplace seller centres (Shopee, Lazada, TikTok Shop, and Shopify)

Process incoming orders daily: generate picklists by Order ID, verify order details, and coordinate with the fulfillment team

Handle return and refund requests end-to-end: liaise with customers and store/warehouse teams to investigate, verify, and resolve claims in accordance with company policy

Conduct routine catalog audits across all active SKUs to identify opportunities for optimization (titles, descriptions, product specifications, images, and video assets)

Coordinate with the Marketing team to request, retrieve, and implement creative assets and product information updates

Execute campaign setups: upload promotional banners, set discount pricing, and configure platform vouchers across all channels based on marketing calendar plans

Record daily order and transaction data into internal tracking sheets, maintaining separate reporting formats for the Digital and Retail/Store teams

Adjust daily sales figures promptly to account for approved returns, cancellations, or refunded orders

Reconcile brand sales figures weekly to prepare comprehensive performance reports for Monday team reviews

Serve as primary operational support during peak sales periods or warehouse team leave, assisting with physical pick-and-pack fulfillment, parcel labeling, and handover to logistics couriers

About you

Minimum 1–2 years of hands-on experience managing backend seller portals (Shopee Seller Centre, Lazada Seller Center, TikTok Shop Seller Center, or Shopify)

Proficiency in Microsoft Excel / Google Sheets (VLOOKUP, basic formulas, data entry, and sales reconciliation)

Familiarity with marketplace campaign mechanics (vouchers, bundle deals, flash sales)

High attention to detail: capable of managing multi-store, multi-SKU portfolios without mixing up brand inventories or pricing

Team-oriented and flexible: comfortable working cross-functionally between digital marketing, physical store teams, and warehouse operations

Willing and able to support warehouse/store pick-and-pack tasks during leave coverage or major campaign surges

Clear verbal and written communication skills to handle customer inquiries, return disputes, and internal coordination

Exposure to multi-brand, multi-channel e-commerce management

Collaborative and supportive team environment

Medical and annual leave benefits

Staff purchase discounts across company brands