E-Commerce Executive

Ripcurl; Petaling Jaya; On-site; MYR 39,000 - 61,000; Full time

Job summary

Ripcurl is seeking an E-commerce Operations Associate in Selangor to support online initiatives, manage product listings, and coordinate promotions across the brand’s own site and marketplaces. You will liaise with warehouses, respond to customer inquiries, and work with marketing and design teams to optimize campaigns.

The role emphasizes fast-paced execution, teamwork, and familiarity with Shopify and regional marketplaces. Fresh graduates are encouraged to apply.

Qualifications

• 1–3 years in e-commerce operations or similar; fresh graduates welcome.
• Familiarity with online content development tools and campaign management.
• Experience managing digital channels across website and marketplaces (Shopify, Shopee, Lazada).
• Able to work across teams and with stakeholders in a fast-paced environment.
• Familiarity with Shopify and marketplaces is a plus.

Responsibilities

• Support implementation of e-commerce initiatives for the brand.
• Process online orders and liaise with warehouses and logistics partners for pickup.
• Attend to customer inquiries and provide good service.
• Create, update and maintain product listings and content on marketplaces and own website.
• Coordinate promotions, gifts with purchase, and online brand days as part of campaigns.
• Maintain web merchandising calendars and seasonal assortments aligned with brand strategy.
• Analyze product/marketing campaigns to optimize performance.
• Collaborate with marketing, design, and operations on new products and promotions.

Skills

E-commerce operations

Campaign management

Digital channels management

Cross-functional collaboration

Team player

Shopify & marketplaces familiarity

Tools

Shopify

Shopee

Lazada

Job description

• This role will support the implementation of E-Commerce initiatives for the brand.
• Processing online orders and liaising with warehouse & logistics partners for pick up
• Attending to customers’ inquiries and provide good customer service
• Create, update and ensure proper website products and content and listings on various Marketplaces
• Maintain an accurate product catalog (pricing, copy, imagery, etc.) on all Marketplaces and own website
• Collaborate across marketing, design, and operations to set up new products & promotions online
• Build and maintain all promotional tools and campaigns (promo codes, gift with purchase, online brand day, etc.)
• Manage the web merchandising operations calendar base
• Create merchandising messages and seasonal assortments that incorporate the Brand's objectives based on strategy from senior management
• Run an analysis of different product/marketing campaigns
• Work with team to build out short-term and long-term product road maps

REQUIREMENTS:

• 1 to 3 years of experience in any E-commerce operations or of similar capacity. Fresh graduates are also encouraged to apply.
• Familiarity with online content development tools and campaign management
• Experienced in managing digital channels across website and marketplaces (Shopify, Shopee, Lazada)
• Capable of working across different teams and stakeholders
• Comfortable in a fast-paced environment and adaptable to changes
• Team worker and responsible disposition, able to work independently.
• Familiarity with Shopify and marketplaces would be an added advantage