E-Commerce Executive

MKA Group; Puchong; On-site; MYR 33,000 - 67,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Employee discounts

Comprehensive benefits

Job summary

MKA Group is seeking an energetic E-Commerce Executive to support daily online store operations, manage listings and pricing, and coordinate promotions and order fulfilment. This role reports to the E-Commerce Team Lead and requires a proactive, detail-oriented mindset.

You will handle customer inquiries, assist with returns, and monitor performance metrics to generate regular reports, while collaborating with marketing, design and warehouse teams to improve shop-floor SOPs.

Qualifications

• 1–3 years of hands-on experience managing e-commerce store operations.
• Diploma or Bachelor's degree in Marketing, E-Commerce, Business Administration, Mass Communications, or related field.
• Basic proficiency in e-commerce seller centers, inventory management software, and MS Excel.

Responsibilities

• Manage day-to-day online store operations, ensuring accurate listings and pricing.
• Assist in setting up promotional campaigns and new product rollouts.
• Coordinate order fulfillment with warehouse and logistics teams.
• Handle customer inquiries and manage returns, exchanges and refunds as per SOPs.
• Track performance metrics and prepare daily, weekly, and monthly reports.
• Perform store audits to verify pricing, banners and system functionality.
• Collaborate with marketing, design and warehouse teams on e-commerce projects.

Skills

Excel reporting

Organization

Communication

Problem-solving

Education

Diploma or Bachelor's in Marketing / E-Commerce / Business Admin

Tools

Inventory management software

Job description

We are seeking an energetic and career focused E-Commerce Executive to support our growing digital sales channels. Reporting directly to the E-Commerce Team Lead, you will play a crucial role in managing day-to-day online store operations, ensuring smooth order fulfillment, maintaining accurate product listings, and helping execute impactful promotional campaigns across our e-commerce platforms.

What You'll Do

Store & Content Management: Maintain and update product listings, descriptions, pricing, inventory levels, and promotional assets to ensure all storefronts are accurate and engaging.

Campaign & Promotion Execution: Assist in setting up and launching promotional campaigns, flash sales, discount vouchers, and new product rollouts in accordance with brand strategy.

Order Fulfillment & Logistics Coordination: Monitor daily orders and coordinate with warehouse and logistics teams to ensure timely order processing, packing, dispatch, and delivery.

Customer Service & After-Sales Support: Handle incoming customer inquiries, resolve product issues promptly, and manage returns, exchanges, cancellations, and refund requests in line with company SOPs.

Performance Monitoring & Reporting: Track store performance metrics, stock availability, and daily sales data to compile daily, weekly, and monthly operational reports.

Operational Audits & Quality Control: Perform routine store audits to verify pricing accuracy, promotional banner updates, and system functionality; identify operational bottlenecks and elevate issues to management.

Cross-Department Support: Collaborate with marketing, design, and warehouse teams to execute assigned e-commerce projects and continuously improve shop-floor SOPs.

What We're Looking For

Experience: 1-3 years of hands-on experience managing e-commerce store operations (e.g., Shopee, Lazada, TikTok Shop, Shopify, WooCommerce, or similar marketplace portals).

Education: Diploma or Bachelor's Degree in Marketing, E-Commerce, Business Administration, Mass Communications, or a related field.

Technical Skills: Basic proficiency in e-commerce seller centers, inventory management software, and MS Excel (vlookup, pivot tables) for reporting.

Soft Skills: Excellent organizational skills, strong attention to detail, proactive problem-solving abilities, and solid communication skills.

Adaptability: Ability to thrive in a fast-paced environment and manage multiple operational tasks simultaneously.

Fresh graduate with good command in Excel, Canva or any part-time experience handling e-commerce platform and interest in digital commerce are strongly encouraged to apply!

What We Offer

Competitive Salary & Perks: Great results are surely be rewarded and you won't be questioning your own value with us!

Growth Opportunities: Direct mentorship under experienced e-commerce leaders with clear career growth paths and exposure for International regional experiences.

Company Culture: Dynamic, fast-moving work environment with employee discounts across company products.

Benefits: Comprehensive benefits designed to support your total wellbeing, growth, and work-life balance

Remarks: This role will be handling motorcycle performance parts e-commerce platform for brands such RCB, UMA Racing, Solfili etc.