E-Commerce Executive

Organic Home Sdn Bhd; Klang City, Port Klang; On-site; MYR 30,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Training opportunities

Career development

Competitive salary

Job summary

Organic Home Sdn Bhd in Klang, Selangor is seeking an E-Commerce Executive to join our Digital & Search Marketing team. This full-time role focuses on driving online sales, managing e-commerce operations, and delivering a seamless customer experience.

You will develop and execute strategies to enhance our digital presence, optimise platforms like Lazada and Shopee, analyse performance data, and collaborate with product, design and customer service teams.

Qualifications

• SPM, Certificate, Diploma or Bachelor's Degree in Marketing, Business, E-Commerce or a related field.
• Previous experience in e-commerce, digital marketing or online sales roles is preferred.
• Strong knowledge of e-commerce platforms such as Lazada or Shopee.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Able to communicate in Mandarin and English.
• Creative thinking and problem-solving abilities with a customer-centric approach.
• Ability to multitask, prioritise effectively and work in a fast-paced environment.
• Strong project management and organisational skills.

Responsibilities

• Manage and optimise e-commerce platforms to ensure smooth operations, improved user experience and increased conversion rates.
• Develop and execute digital marketing campaigns across search engines and social media channels to drive traffic and sales.
• Monitor, analyse and report on key e-commerce metrics and KPIs, providing insights and recommendations for continuous improvement.
• Conduct market research and competitive analysis to identify opportunities for growth and optimisation.
• Collaborate with product, design and customer service teams to ensure consistent messaging and brand positioning.
• Manage product listings, pricing strategies and promotional campaigns to maximise visibility and sales.

Skills

Digital marketing

Data analysis

Multitasking

Project management

Communication

Education

Marketing/Business/E-commerce

Tools

Lazada

Shopee

Job description

About the role

Organic Home Sdn Bhd is seeking an E-Commerce Executive to join our dynamic Digital & Search Marketing team. This is a full-time position based in Klang, Selangor. In this role, you will be responsible for driving our online sales performance and managing our e-commerce operations to ensure a seamless customer experience. You will play a crucial part in developing and executing strategies that enhance our digital presence, optimise our online platforms, and contribute to the overall growth and success of our e-commerce business.

Key responsibilities

Manage and optimise e-commerce platforms to ensure smooth operations, improved user experience and increased conversion rates

Develop and execute digital marketing campaigns across search engines and social media channels to drive traffic and sales

Monitor, analyse and report on key e-commerce metrics and KPIs, providing insights and recommendations for continuous improvement

Conduct market research and competitive analysis to identify opportunities for growth and optimisation

Collaborate with product, design and customer service teams to ensure consistent messaging and brand positioning

Manage product listings, pricing strategies and promotional campaigns to maximise visibility and sales

What we're looking for

SPM, Certificate, Diploma or Bachelor's Degree in Marketing, Business, E-Commerce or a related field

Previous experience in e-commerce, digital marketing or online sales roles is preferred

Strong knowledge of e-commerce platforms such as Lazada or Shopee

Strong analytical skills with the ability to interpret data and make data-driven decisions

Able to communicate in Mandarin and English. "We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients."\

Creative thinking and problem-solving abilities with a customer-centric approach

Ability to multitask, prioritise effectively and work in a fast-paced environment

Strong project management and organisational skills

What we offer

Competitive salary based on experience and qualifications

Full-time employment with a growing organisation

Medical benefits and applicable allowances

Training and opportunities to improve customer service, communication and sales support skills

Exposure to e-commerce, retail and customer relationship operations

Supportive and collaborative working environment

Opportunities for career development and internal progression

Opportunity to gain experience across different areas of business operations

A workplace that values employee contributions and continuous improvement

About us

Organic Home Sdn Bhd is a progressive and customer-focused organisation dedicated to providing high-quality organic home products to our valued customers. With a commitment to sustainability, innovation and excellence, we have established ourselves as a trusted brand in the organic home products marketplace. Our mission is to make organic living accessible and affordable for everyone. We leverage digital platforms and strategic marketing initiatives to reach and engage our customers across multiple channels. Our team is passionate about delivering exceptional customer experiences and driving business growth through creative and data-driven strategies. We pride ourselves on our inclusive culture, collaborative approach and dedication to continuous improvement.