E-Commerce & Web Site EXECUTIVE

M.M.Soft Malaysia Sdn Bhd; Petaling Jaya; On-site; MYR 50,000 - 84,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

Career growth

Overtime pay

Social security contributions

Job summary

M.M.Soft Malaysia Sdn Bhd is seeking an adaptable E-commerce Operations Specialist to manage website and marketplace listings, ensure SKU and pricing accuracy, and update content daily. You will upload products, edit descriptions, optimize categories, and maintain brand consistency across platforms.

The role requires hands-on experience with Shopify or WooCommerce, strong attention to detail, and the ability to work in a fast-paced environment while collaborating with marketing and support teams.

Qualifications

• Bachelor's degree or higher in any field.
• Experience with e-commerce platforms (Shopify, WordPress/WooCommerce, Shopee, Lazada) is a plus.
• Understanding of product upload rules, pricing, and categorization.
• Strong marketing sense and ability to drive traffic.

Responsibilities

• Manage and maintain website and e-commerce operations, ensuring the accuracy of product listing configurations (SKUs and pricing) and daily content updates.
• Upload products, product descriptions and categorizations, and publish content across various sites, ensuring information accuracy, proper formatting, and alignment with the brand tone.
• Optimize stores and product listings, utilize marketing tools and sales techniques to enhance exposure and increase conversion rates.
• Process customer orders, track order progress, and ensure timely fulfillment; handle inquiries and provide initial sorting.

Skills

E-commerce management

Sales optimization

Marketing strategy

Attention to detail

Communication skills

Problem-solving

Team collaboration

Education

Bachelor's degree or higher

Tools

Shopify

WooCommerce

Shopee

Lazada

Job description

Manage and maintain website and e-commerce operations, ensuring the accuracy of product listing configurations (SKUs and pricing) and daily content updates. Upload products, edit English descriptions and categorizations, and publish content across various sites, ensuring information accuracy, proper formatting, and alignment with the brand tone.

Key responsibilities

Manage and maintain website and e-commerce operations, ensuring the accuracy of product listing configurations (SKUs and pricing) and daily content updates

Upload products, product descriptions and categorizations, and publish content across various sites, ensuring information accuracy, proper formatting, and alignment with the brand tone

Optimize stores and product listings, utilize marketing tools and sales techniques to enhance exposure and increase conversion rates

Process customer orders, track order progress, and ensure timely fulfillment. Execute order auditing and handle common user inquiries, feedback, or form submissions, providing initial sorting and routing

Ensure that all operational practices and website content comply with relevant laws, regulations, and company brand guidelines

Handle product listing, product information, pricing, images, promotions and website content

Monitor online orders, inventory, sales performance and customer enquiries

Plan and execute online promotions, campaigns and seasonal activities

Stay updated on the latest E-Commerce trends, tools and platform developments

Edit photos and produce short-form videos for social media and advertising campaigns

About you

Bachelor's degree or higher in any field

Relevant experience with e-commerce platforms (e.g., Basic web site Shopify, WordPress / WooCommerce or similar E-Commerce eg Shopee, Lazada) will be a Plus

Understanding of product upload rules, transaction workflows, and sales expansion tactics

Thorough understanding of platform policies, ability to resolve disputes and safeguard company interests

Expertise in e-commerce B2C operations, skilled in driving traffic, with strong marketing sense and strategy

Great attention to detail, strong sense of responsibility, and the ability to adapt to a fast-paced work environment

Strong communication skills and a collaborative team spirit

Minimum 1–2 years of relevant E-Commerce working experience is preferred

Strong analytical, organisational and problem-solving skills

Able to manage multiple tasks and meet deadlines

Competitive salary based on experience and portfolio

Annual performance bonus

Career growth opportunities in a fast-growing industry

Paid overtime when applicable

Employer contributions to EPF, SOCSO and EIS

Opportunities to develop hands‑on skills across branding, content production, social media, and e-commerce

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• Do you have experience using online selling platforms? (e.g. eBay)