Senior E-Commerce Executive

Beiersdorf; Kuala Lumpur; On-site; MYR 61,000 - 95,000; Full time

Job summary

Beiersdorf (Malaysia) SDN. BHD. is seeking an Account Manager to lead e-commerce growth across Malaysia and Singapore. You will collaborate with Sales, Shopper Marketing, Digital, and Brand teams to optimize online execution and strengthen customer relationships.

The role requires a Diploma or Bachelor's degree in Business/Marketing and 1+ year in Sales or Marketing, preferably in e-commerce/FMCG. Proactive, analytic, and digitally savvy candidates will thrive in a fast-paced environment.

Qualifications

• Diploma or Bachelor's degree in Business, Marketing, or a related field.
• 1+ year of experience in Sales or Marketing, preferably in e-commerce and/or FMCG.
• Strong analytical, commercial, negotiation, presentation, and stakeholder management skills.
• Customer-oriented, proactive, and results-driven with strong business acumen.
• Good digital knowledge; familiarity with e-commerce platforms is an advantage.

Responsibilities

• Develop and implement account strategies aligned with sales, marketing, pricing, promotional, and customer retention objectives.
• Analyze sales performance, identify gaps and growth opportunities, and recommend actions to achieve targets.
• Build and maintain strategic relationships with key e-commerce customers; negotiate terms.
• Manage product content, shop storefronts, and online campaigns to boost visibility and sales.
• Monitor budgets and ROI; ensure timely listing and effective online execution.

Skills

Analytical thinking

Negotiation

Presentation

Stakeholder management

Digital knowledge

Education

Bachelor's degree in Business/Marketing or related field

Tools

MS Office

Google Workspace

Job description

Job Details

Contract Type: Limited / Full-Time

Job Start Date: 10/12/2026

Country / City: Malaysia / Kuala Lumpur

Company: Beiersdorf (Malaysia) SDN. BHD.

Job Function: Sales

Your Tasks

I. Role Purpose

Manage key e-commerce accounts across Malaysia and Singapore, developing and executing strategies to drive profitable growth, strengthen customer relationships, and maximize online sales performance. Collaborate with Sales, Shopper Marketing, Digital, and Brand teams to align account strategies with business objectives and optimize brand communication and execution across online platforms.

II. Key Responsibilities

1. Business Strategy & Growth

• Develop and implement account strategies aligned with sales, marketing, pricing, promotional, and customer retention objectives.
• Analyze sales performance, identify business gaps and growth opportunities, and recommend actions to achieve sales targets.
• Monitor market trends, competitor activities, and e-commerce developments to strengthen account performance.

2. Customer & Account Management

• Build and maintain strategic relationships with key e-commerce customers.
• Negotiate commercial agreements and trading terms with existing and potential customers.
• Understand customer needs, platform operations, SOPs, timelines, and promotional mechanics to maximize business opportunities.
• Provide ongoing support to key accounts and ensure high-quality customer service.

3. Online Execution & Campaign Management

• Manage product content, including packshots, descriptions, and infographics, to enhance online visibility and shopper engagement.
• Oversee shop-in-shop storefront updates, banners, and execution quality across platforms.
• Plan and execute online campaigns and account-led initiatives to achieve sales targets.
• Ensure timely listing of new products (NPL) and effective implementation of online activities.

4. Commercial & Financial Management

• Manage trade budgets, A&P investments, and trading terms within approved allocations.
• Evaluate monthly sales increments and trade investments to maximize ROI.
• Monitor trade returns against company objectives and maintain healthy market practices, including FIFO compliance.
• Manage accounts receivable to support collection targets and maintain healthy payment aging.

5. Cross-functional Collaboration & Business Excellence

• Work closely with Sales, Shopper Marketing, Digital, and Brand teams to align account strategies and maximize brand communication and online execution.
• Coordinate with internal and external stakeholders to ensure effective implementation of business plans and company policies.
• Apply e-commerce and FMCG knowledge to identify opportunities and continuously improve business performance.

Your Profile

• Diploma or Bachelor's degree in Business, Marketing, or a related field.
• At least 1 year of experience in Sales or Marketing, preferably in e-commerce and/or FMCG.
• Strong analytical, commercial, negotiation, presentation, and stakeholder management skills.
• Customer-oriented, proactive, and results-driven, with strong business acumen.
• Good digital knowledge; familiarity with e-commerce platforms is an advantage.
• Proficient in MS Office and Google Workspace.
• Good command of spoken and written English.

Additional information

Working Location: Petaling Jaya, Malaysia