ecommerce operation executive

Heaven's Gift Sdn Bhd; Petaling Jaya; On-site; MYR 42,000 - 72,000; Full time

Job summary

Heaven's Gift Sdn Bhd is seeking an Ecommerce Operation Executive in Petaling Jaya, Selangor, to drive ecommerce growth and optimise online channel performance. You will work closely with Sales, Marketing, and Logistics to optimise customer experience and revenue.

The role focuses on managing daily operations, identifying new business opportunities, and executing campaigns to increase traffic and conversions in a fast-paced retail environment.

Qualifications

• Experience in ecommerce operations or online sales within a fast-paced retail/ecommerce environment.
• Ability to interpret sales data and extract actionable insights.
• Familiarity with ecommerce platforms, marketplace management, and online sales workflows.

Responsibilities

• Manage daily ecommerce operations including inventory, orders, and fulfilment coordination.
• Monitor platform performance and identify opportunities for improvements and system optimisations.
• Develop strategies to drive new business through online channels and identify growth opportunities.
• Execute promotional campaigns and sales initiatives to drive traffic and conversions.
• Analyse sales data and customer behaviour to inform business development and operations.
• Handle order fulfilment and logistics to ensure smooth ecommerce operations.
• Optimise product listings, pricing, and online merchandising; update SKUs, images, videos, and descriptions.
• Generate reports on ecommerce metrics, business development progress, and operation performance.

Skills

Ecommerce operations

Online sales

New business development

Data analysis

MS Office

CRM tools

Project management

Education

Diploma or degree in Business/Marketing

Tools

CRM software

BI tools

SEO tools

Job description

About the role

We are seeking an Ecommerce Operation Executive to join our dynamic sales and new business development team in Petaling Jaya, Selangor. This role is integral to driving our ecommerce growth strategy and expanding our market presence in the digital space. As an Ecommerce Operation Executive, you will be responsible for managing day-to-day ecommerce operations whilst identifying and capitalising on new business opportunities within the online sales channel. You will work closely with cross-functional teams to optimise our ecommerce platform performance, enhance customer experience, and develop strategies to acquire new customers and increase revenue streams.

Key responsibilities

(There will be Sales Commission)

• Manage and oversee daily ecommerce operations, including inventory management, order processing, and fulfilment coordination


• Monitor ecommerce platform performance and identify opportunities for operational improvements and system optimisations


• Develop and implement strategies to drive new business development through online channels, including identifying target market segments and growth opportunities


• Execute promotional campaigns and sales initiatives that drive traffic and conversion on ecommerce platforms


• Analyse sales data and customer behaviour to inform business development strategies and operational enhancements


• Handle physical order fulfillment and logistics to ensure smooth ecommerce operations


• Optimise product listings, pricing strategies, and online merchandising to enhance visibility and sales performance. Update SKUs, product pictures, videos and descriptions


• Generate reports on ecommerce metrics, business development progress, and operational performance for senior management review


• Identify and evaluate new sales channels and ecommerce platforms to expand revenue opportunities


• Support the implementation of new technologies and tools to enhance ecommerce capabilities


• Fast and reliable customer support


• Advertisement campaign setup. Handle paid advertisements and SEO for website


• Content creation for Facebook, Instagram, Tiktok, and other popular social media platforms

What we're looking for

• Proven experience in ecommerce operations, online sales, or new business development, ideally within a fast-paced retail or ecommerce environment


• Strong knowledge of ecommerce platforms, marketplace management systems, and online sales processes


• Excellent analytical skills with the ability to interpret sales data and identify actionable business insights


• Demonstrated success in identifying and pursuing new business opportunities within the online sales channel


• Proficiency in Microsoft Office Suite and ecommerce management tools; experience with CRM or business intelligence software is advantageous


• Exceptional organisational and project management skills with the ability to manage multiple priorities simultaneously


• Strong communication and interpersonal skills with the ability to collaborate effectively across departments


• Problem-solving mindset with a proactive approach to overcoming operational challenges


• Customer-focused mentality with a commitment to delivering excellent service and identifying customer needs


• Knowledge of digital marketing, SEO, or online consumer behaviour is preferred


• Diploma or degree in Business, Commerce, Marketing, or a related field is preferred