Customer Service (E-Commerce)

Aik Huat Hardware Trading Sdn Bhd; Kajang , Bandar Baru Bangi, Seri Kembangan; On-site; MYR 30,000 - 42,000; Full time

Benefits offered by this job

Outpatient Medical Claims

Staff Engagement Activities

Medical

Dental

Group Hospitalization Benefit

Employee Insurance

Job summary

Aik Huat Hardware Trading Sdn Bhd is seeking a proactive Customer Service (E-Commerce) executive to manage inquiries across Shopee, Lazada, TikTok Shop, and other channels. You will optimize listings, handle orders, returns, and drive online sales with effective campaigns.

The role requires strong English, Bahasa Malaysia, and Mandarin communication skills, a customer-first mindset, and the ability to work in a fast-paced environment.

Qualifications

• Diploma/Degree in any relevant field is preferred.
• At least 2 years of working experience in Customer Service, E-Commerce, Online Customer Service, or a related field.
• Good written and verbal communication skills.
• Proficient in English, Bahasa Malaysia, and Mandarin, especially in written communication.
• Strong customer service and interpersonal skills.
• Able to handle a high volume of enquiries and work in a fast-paced environment.
• Able to work independently, multitask, and prioritize tasks effectively.
• Proactive, responsible, patient, and problem-solving oriented.
• Experience handling Shopee, Lazada, TikTok Shop, or other e-commerce platforms will be an added advantage.

Responsibilities

• Oversee and directly manage all e-commerce platforms and its online activity to generate sales and traffic.
• Prepare and create product listings on the e-commerce platform and perform daily website checks.
• Assist customers with order placement, returns, exchanges, and other order-related matters.
• Develop and implement e-commerce strategy including marketing tools and campaigns.
• Produce weekly, monthly, quarterly, and yearly sales and traffic reports with insights.

Education

Diploma/Degree

Job description

Job Description

We are looking for a proactive and customer-focused Customer Service (E-Commerce) executive to join our E-Commerce team. You will be responsible for managing customer enquiries and providing excellent service across various online platforms, including Shopee, Lazada, TikTok Shop, and other e-commerce channels.

Key Responsibilities

Oversee and directly manage all e-commerce platforms and its online activity in order to generate sales and acquire traffic. This includes but not limited to, daily maintenance, campaign execution, and price updates.

Prepare and create product listings on the e-commerce platform. Ensure functionality on a daily basis by doing website checks.Assist customers with order placement, returns, exchanges, and other order-related matters.

Develop and implement e-commerce strategy which may include, marketing tools, marketing campaigns.

Produce weekly, monthly, quarterly, and yearly reporting on sales, conversion rate, traffic, etc. Including forecasting, sales/order, and useful market insights to the leadership team.Maintain up-to-date knowledge of products, company policies, promotions, and procedures.

Work closely with various external stakeholders to plan and optimize our existing e-commerce brands exposure, campaign and program.Continuously identify and recommend improvements to work processes and customer service procedures.

Analyze past campaigns in order to improve marketing effectiveness and ROI.

Conduct market research and stay up to date with the latest e-commerce trends/marketing strategies and execution in order to increase online sales

Job Requirements

Diploma/Degree in any relevant field is preferred.

At least 2 years of working experience in Customer Service, E-Commerce, Online Customer Service, or a related field.

Good written and verbal communication skills.

Proficient in English, Bahasa Malaysia, and Mandarin, especially in written communication.

Strong customer service and interpersonal skills.

Able to handle a high volume of enquiries and work in a fast-paced environment.

Able to work independently, multitask, and prioritize tasks effectively.

Proactive, responsible, patient, and problem-solving oriented.

Experience handling Shopee, Lazada, TikTok Shop, or other e-commerce platforms will be an added advantage.

Working Hours

Monday – Friday: 8:00 AM – 5:30 PM

Benefits

• Outpatient Medical Claims
• Staff Engagement Activities
• Medical
• Dental
• Group Hospitalization Benefit
• Employee Insurance

We are established corporation that engaged as both a dealer and a retailer of hardware tools and equipment, engineering products, paints, plumbing, electrical accessories and other building / construction materials. We are expanding our team and inviting candidates for the position posted.

Our Core Value:

A - Always People-First, be Humble and Respect others

I - Insist on being a Trustworthy person

K - Keep Learning and Improving

H - Have fun and be creative at work

U - Undertaking a profound Commitment to Excellence

A - Accountable for our words, our actions, and our results

T - Teamwork, we work together and win together

We are established corporation that engaged as both a dealer and a retailer of hardware tools and equipment, engineering products, paints, plumbing, electrical accessories and other building / construction materials. We are expanding our team and inviting candidates for the position posted.

Our Core Value:

A - Always People-First, be Humble and Respect others

I - Insist on being a Trustworthy person

K - Keep Learning and Improving

H - Have fun and be creative at work

U - Undertaking a profound Commitment to Excellence

A - Accountable for our words, our actions, and our results

T - Teamwork, we work together and win together