[Permanent Night Shift] Airlines Customer Service Representative

IGT Solutions; Shah Alam; On-site; MYR 40,000 - 54,000; Full time

Benefits offered by this job

Paid training

KPI-based incentive scheme

Corporate discounts

Generous annual leave

EPF and SOCSO

Medical, health, and life insurance

Dental and optical allowances

Transit access via LRT/KTM

Job summary

IGT Services And Technologies KL Sdn Bhd is hiring for a customer service representative to manage inbound and outbound interactions across multiple channels. You will deliver professional, accurate, high-quality service and strive for an exceptional customer experience.

The role requires English proficiency (B2+), strong multitasking and problem-solving skills, and a customer-focused attitude. Fresh graduates are welcome and a 24-hour shift including weekends is required.

Qualifications

• Must have minimum qualification: SPM or higher.
• Strong command of English (written and spoken) - B2 level and above.
• Excellent multitasking and problem-solving skills.
• Customer-focused mindset with a positive/service-oriented attitude.
• Able to adapt to changing priorities with empathy, integrity, and professionalism.
• Willing to work on a 24-hour rotational shift, including weekends and public holidays.
• At least 1 year of customer service or airline contact centre experience is an added advantage.
• Fresh graduates are encouraged to apply.

Responsibilities

• Manage inbound and outbound customer interactions across channels.
• Deliver professional, accurate, high-quality service for exceptional customer experience.
• Build and maintain relationships with internal and external stakeholders.
• Perform data entry with high accuracy and efficiency.
• Consistently meet individual and departmental performance targets.
• Undertake additional tasks as assigned by company leadership.

Skills

Multitasking

Problem-solving

English (B2+)

Customer-focused

Adaptability

Empathy

Integrity

Professionalism

Education

SPM or higher

Job description

What You’ll Be Doing

Manage inbound and outbound customer interactions across various communication channels.

Deliver professional, accurate, and high-quality service while ensuring an exceptional customer experience.

Build and maintain strong working relationships with internal and external stakeholders.

Perform data entry tasks with a high degree of accuracy and efficiency.

Consistently meet individual and departmental performance targets.

Undertake any additional tasks or responsibilities as assigned by company leadership

What We’re Looking For

Minimum qualification: SPM or higher.

Strong command of English (written and spoken) - B2 Level and Above.

Excellent multitasking and problem-solving skills.

Customer-focused mindset with a positive and service-oriented attitude.

Able to adapt to changing priorities and handle situations with empathy, integrity, and professionalism.

Willing to work on a 24-hour rotational shift, including weekends and public holidays.

At least 1 year of customer service or airline-related contact centre experience is an added advantage.

Fresh graduates are encouraged to apply.

What We Offer

Permanent employment with clear career development opportunities.

Comprehensive paid training program for all new employees.

Attractive KPI-based incentive scheme.

Exclusive corporate discounts and employee deals.

Generous annual leave entitlement.

EPF and SOCSO contributions provided.

Medical, health, and life insurance coverage.

Dental and optical claim allowances.

Convenient workplace access via an integrated link bridge connected to LRT/KTM Subang Jaya.

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Information Technology Services More than 10,000 employees

IGT Services And Technologies KL Sdn Bhd is a technology company based in Kuala Lumpur, Malaysia. Established in 2010, the company specializes in providing innovative IT solutions and services