Customer Service Officer

Commerce Access Sdn Bhd; Petaling Jaya; On-site; MYR 33,000 - 51,000; Full time

Benefits offered by this job

Medical benefits for you and family

Group term life coverage

Meal credits

In-house futsal and badminton courts

Team events and gatherings

Healthy work-life balance

Job summary

Commerce Access Sdn Bhd in Malaysia is seeking a capable customer support professional to handle high-volume inbound calls and multi-channel interactions. You will listen attentively, resolve inquiries, and provide accurate, friendly solutions across calls, emails, live chat, and social media.

The role emphasizes data privacy, record-keeping, and continuous product knowledge to ensure a superior customer experience.

Qualifications

• Minimum SPM qualification and 3 years of relevant experience in a customer contact centre or a Diploma/Advanced Diploma in any field.
• Fluent in English and Bahasa Malaysia; additional languages are a plus.
• Proficient with basic computer operations and Microsoft Office; experience with electronic customer service systems is desirable.
• Strong interpersonal and communication skills with empathy and professionalism.

Responsibilities

• Handle a high volume of inbound calls with efficiency and a positive attitude.
• Engage with customers by listening, addressing inquiries, and providing friendly solutions.
• Manage multiple channels: calls, emails, live chat, and social media platforms.
• Deliver prompt, high-quality support and ensure a seamless customer experience.
• Resolve issues accurately, prioritizing customer satisfaction and retention.
• Maintain customer records with precision and update as needed.
• Ensure compliance with data privacy policies while handling sensitive information.
• Stay updated on products, services, and promotions to provide informed assistance.
• Take on additional tasks as needed to support team improvements.

Skills

Customer service

Communication

Multitasking

Problem-solving

English proficiency

Bahasa Malaysia proficiency

Education

Diploma or higher

SPM as minimum

Tools

Microsoft Office

CRM software

Job description

Commerce Access Sdn. Bhd. established in 2009 as part of the Commerce Dot Com Group of Companies, embarked on a mission in 2019 to share expertise and assist businesses in surpassing milestones while setting new growth benchmarks. The strategy involves providing the first line of sales and support using a multichannel integration platform to enhance the customer experience for all clients.

This initiative provides integrated customer service while diversifying its business. Through the multichannel integration platform, various talents, best-practice business processes, and cutting-edge technologies are synergized to deliver comprehensive and unified solutions for clients.

KEY RESPONSIBILITIES

Handle a high volume of inbound calls with efficiency, professionalism, and a positive attitude.

Engage with customers by actively listening, addressing inquiries, and providing solutions in a friendly and customer-focused manner.

Manage multiple communication channels, including calls, emails, live chat, and social media platforms such as Facebook, Twitter, Instagram, and WhatsApp.

Deliver prompt and high-quality support, ensuring a seamless and satisfying customer experience.

Resolve customer issues accurately and thoroughly, prioritizing customer satisfaction and retention.

Maintain and update customer records in the system with precision and attention to detail.

Ensure compliance with data privacy policies while handling sensitive customer information.

Stay updated on products, services, and promotions to provide relevant and informed assistance.

Take on additional tasks as needed, contributing to team improvements and service excellence.

QUALIFICATIONS

Minimum SPM qualification and 3 years of relevant experience in a customer contact centre or at least a Diploma, Advanced/Higher/Graduate Diploma, any field.

Fluent in English and Bahasa Malaysia (additional languages are a plus).

Proficiency in basic computer operations and familiarity with Microsoft Office applications are required. Experience working with electronic customer service systems is highly desirable.

A good understanding of the company’s products and services is necessary to deliver accurate and effective customer support.

Strong interpersonal and communication skills, show empathy, and be able to manage conflict situations with patience and professionalism.

Strong customer service mindset with a genuine passion for assisting others.

Willingness to work flexible shifts, including both day and night rotations.

Prior customer service experience is an added advantage.

WHY JOIN US

Comprehensive medical benefits for you, your spouse, and children, ensuring your well-being is our top priority.

Rest easy with our group term life coverage, providing you with security and assurance.

Stay energized with meal credit that keep you fueled throughout the day.

An in-house futsal court and badminton court for post-work workouts.

A variety of fun-filled events and gatherings to unwind.

Achieve a healthy work-life balance, ensuring you thrive both in and out of the office.