E-commerce Customer Service (Mandarin)

WORK FINDER ENTERPRISE; Johor Bahru; On-site; MYR 20,000 - 31,000; Full time

Benefits offered by this job

Training provided

Friendly working environment

Job summary

WORK FINDER ENTERPRISE is seeking an E-commerce Customer Service Representative in Malaysia. You will assist customers through chat, email and other online channels, processing inquiries, orders, returns and complaints while delivering accurate information and solutions.

We value clear English communication and prior customer service experience. You will work in a fast-paced team with rotational shifts; training is provided and the work environment is friendly.

Qualifications

• Proven ability to communicate clearly in English
• Experience in customer service is advantageous
• Capable of thriving in a fast-paced setting

Responsibilities

• Assist customers via chat, email and other online channels
• Handle inquiries, orders, returns and complaints
• Provide accurate information and solutions to customers
• Follow up on customer issues as needed
• Maintain high levels of customer satisfaction

Skills

English communication

Customer service experience

Fast-paced environment

Rotational shifts

Job description

E-commerce Customer Service Representatives will assist customers through chat, email and other online channels, handling enquiries, orders, returns and complaints while providing accurate information and solutions.

Key responsibilities

Assist customers through chat, email and other online channels

Handle customer enquiries, orders, returns and complaints

Provide accurate information and solutions to customers

Follow up on customer issues when needed

Maintain good customer service and customer satisfaction

About you

Good communication skills in English

Customer service experience is an advantage

Able to work in a fast-paced environment

Willing to work on rotational shifts / rest days

Training provided

Friendly working environment