Customer Service Representative

TP; Johor Bahru; On-site; MYR 33,000 - 51,000; Full time

Job summary

TP in Malaysia seeks a personable Customer Support Associate to engage with customers via phone, email and chat, and to move inquiries toward satisfactory resolutions.

You will provide product and pricing information, coordinate with internal teams, and perform data entry across multiple systems. Fresh graduates are welcome, and Mandarin fluency (C1) with basic English (B1) are required to succeed.

Qualifications

• Fresh graduates welcome.
• Mandarin fluency (C1) required.
• Basic English (B1) required.
• Excellent phone etiquette and interpersonal skills.
• Strong multitasking and prioritization ability.

Responsibilities

• Communicate with customers via phone, email and chat.
• Provide knowledgeable answers to questions about product, pricing and availability.
• Work with internal departments to meet customer's needs.
• Data entry in various platforms.

Skills

Fresh graduate

Phone etiquette

Interpersonal skills

Mandarin (C1)

English (B1)

Multitasking

Prioritization

Job description

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.

About the Role

Responsibilities

• Communicate with customers via phone, email and chat


• Provide knowledgeable answers to questions about product, pricing and availability


• Work with internal departments to meet customer's needs


• Data entry in various platforms

Qualifications

• Open to Fresh Graduates


• Excellent phone etiquette and excellent verbal, written, and interpersonal skills


• Fluent in Mandarin C1 Level


• Basic English at B1 Level


• Ability to multi-task, organize, and prioritize work