E-commerce Customer Service & Assistant Executive/ Senior Executive

Private Advertiser; Petaling Jaya; On-site; MYR 24,000 - 32,000; Full time

Job summary

Private Advertiser in Petaling Jaya is seeking an E-commerce Customer Service Executive/Senior Executive to join our team. You will handle inquiries via chat and messages, process orders, and support after-sales issues, contributing to smooth daily operations.

The role welcomes friendly, proactive individuals who can communicate in Malay and English, with a preference for those with e-commerce or administrative experience. Mandarin is a plus.

Qualifications

• Proficient in Malay and English communication.

Responsibilities

• Reply to customer inquiries via chat/messages.
• Process orders and handle after-sales issues.
• Assist with daily operational tasks.

Skills

Malay-English communication

Communication skills

Outgoing personality

Job description

E-commerce Customer Service Executive/ Senior Executive

We are looking for a friendly and proactive E-commerce Customer Service & Assistant to join our team.

Key responsibilities

• Reply to customer inquiries via chat/messages
• Process orders and handle after-sales issues
• Assist with daily operational tasks

About you

• Able to communicate in Malay and English
• Computer literate and able to type efficiently
• Outgoing personality with good communication skills
• Experience in e-commerce customer service or administrative work is preferred
• Sales experience is highly encouraged
• Mandarin-speaking will be a plus
• Free and comfortable dress code (no uniform)
• Friendly and supportive working environment
• Opportunity to grow with the team