Senior Customer Service

Private Advertiser; Kuala Lumpur; On-site; MYR 28,000 - 45,000; Full time

Job summary

Private Advertiser in Kuala Lumpur, Malaysia, invites applicants for a multilingual customer support role. The position handles live chat and other channels, resolves product and account issues, and provides accurate information on offerings.

Candidates must be fluent in English, Mandarin, and Bahasa Melayu and enjoy working in a fast-paced team. The role requires flexibility for 24/7 rotating shifts, including weekends and public holidays.

Qualifications

• Fluent in English, Mandarin, and Bahasa Melayu.
• Customer service experience is an advantage.
• Good computer literacy and communication skills.
• Able to work in a fast-paced team environment.
• Willing to work 24/7 rotating shifts, including weekends and public holidays.

Responsibilities

• Handle customer inquiries via live chat and other communication apps.
• Assist with account, product, and platform-related issues.
• Troubleshoot and resolve customer concerns efficiently.
• Provide accurate information on products, services, and promotions.
• Escalate issues to relevant teams when needed.
• Collect and record customer feedback to improve service quality.

Skills

English

Mandarin

Bahasa Melayu

Job description

Job Description

• Handle customer inquiries via live chat and other communication apps.
• Assist with account, product, and platform-related issues.
• Troubleshoot and resolve customer concerns efficiently.
• Provide accurate information on products, services, and promotions.
• Escalate issues to relevant teams when needed.
• Collect and record customer feedback to improve service quality.

Requirements

• Fluent in English, Mandarin, and Bahasa Melayu.
• Customer service experience is an advantage.
• Good computer literacy and communication skills.
• Able to work in a fast-paced team environment.
• Willing to work 24/7 rotating shifts, including weekends and public holidays.

"We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers."