Mandarin E-commerce Customer Support Specialist

WORK FINDER ENTERPRISE; Johor Bahru; On-site; MYR 20,000 - 31,000; Full time

Benefits offered by this job

Training provided

Friendly working environment

Job summary

WORK FINDER ENTERPRISE is seeking an E-commerce Customer Service Representative in Malaysia. You will assist customers through chat, email and other online channels, processing inquiries, orders, returns and complaints while delivering accurate information and solutions.

We value clear English communication and prior customer service experience. You will work in a fast-paced team with rotational shifts; training is provided and the work environment is friendly.

Qualifications

• Proven ability to communicate clearly in English
• Experience in customer service is advantageous
• Capable of thriving in a fast-paced setting

Responsibilities

• Assist customers via chat, email and other online channels
• Handle inquiries, orders, returns and complaints
• Provide accurate information and solutions to customers
• Follow up on customer issues as needed
• Maintain high levels of customer satisfaction

Skills

English communication

Customer service experience

Fast-paced environment

Rotational shifts

Job description

WORK FINDER ENTERPRISE is seeking an E-commerce Customer Service Representative in Malaysia. You will assist customers through chat, email and other online channels, processing inquiries, orders, returns and complaints while delivering accurate information and solutions.

We value clear English communication and prior customer service experience. You will work in a fast-paced team with rotational shifts; training is provided and the work environment is friendly.