E-commerce Sales & Customer Service (Mandarin Speaker)

LCP GROUP; Kuala Lumpur; On-site; MYR 28,000 - 44,000; Full time

Job summary

LCP GROUP in Kuala Lumpur is seeking a proactive Customer Service Representative to engage with customers, respond to inquiries promptly, and provide clear information about products.

You will handle orders and requests across channels, maintain accurate records of interactions, and coordinate with colleagues to ensure swift resolution and excellent service.

Qualifications

• Respond to customer inquiries promptly.
• Provide clear information about products to customers.
• Handle multiple communication channels effectively.
• Acknowledge and resolve customer complaints.
• Maintain accurate records of customer interactions and transactions.

Responsibilities

• Respond promptly to customer inquiries.
• Communicate with customers through various channels.
• Acknowledge and resolve customer complaints.
• Know our products inside and out so that you can answer questions.
• Process orders, forms, applications, and requests.
• Keep records of customer interactions, transactions, comments, and complaints.
• Coordinate with colleagues to ensure efficient service.
• Provide feedback on the efficiency of the customer service process.

Job description

• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer servi...