Dynamic Retail Sales Associate — Upsell & Customer Experience

Wicked Wave Sdn Bhd; Kuala Lumpur; On-site; MYR 28,000 - 42,000; Full time

Job summary

Wicked Wave Sdn Bhd in Kuala Lumpur is seeking a friendly Retail Sales Associate to greet customers, share product knowledge, and drive sales. You will operate the cash register, process transactions, restock merchandise, and maintain attractive displays to meet store targets.

The role requires strong communication, a customer-focused attitude, and the ability to work in a fast-paced environment, including weekends and holidays. Previous retail experience is preferred.

Qualifications

• Retail experience of 1–2 years.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Flexible to work weekends and holidays.
• Customer-focused with a positive attitude.

Responsibilities

• Greet and assist customers in a friendly and professional manner.
• Provide product knowledge and recommendations based on customer needs.
• Handle customer inquiries, complaints, and returns.
• Promote and upsell products to meet sales targets.
• Operate the cash register and handle transactions accurately.
• Restock merchandise and maintain product displays and visual standards.
• Keep the sales floor, fitting rooms, and checkout areas clean and organized.
• Monitor inventory levels and report low stock to management.
• Work as part of a team to achieve overall store goals.
• Attend staff meetings and training sessions as required.
• Support new team members with onboarding and guidance.
• Bringing positive energy into the team.

Skills

Excellent communication

Interpersonal skills

Teamwork

Customer-focused

Retail experience

Job description

Wicked Wave Sdn Bhd in Kuala Lumpur is seeking a friendly Retail Sales Associate to greet customers, share product knowledge, and drive sales. You will operate the cash register, process transactions, restock merchandise, and maintain attractive displays to meet store targets.

The role requires strong communication, a customer-focused attitude, and the ability to work in a fast-paced environment, including weekends and holidays. Previous retail experience is preferred.