Retail Customer Experience Associate

Springtime Global Distribution Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 31,000; Full time

Job summary

Springtime Global Distribution Sdn Bhd is seeking a customer-focused Retail Sales Assistant to welcome customers, guide them to items, promote campaigns, and assist in checkout. You will help maintain store presentation, restock, and handle inquiries with a friendly attitude.

This on-site role in Kuala Lumpur requires strong communication, attention to detail, and the ability to work weekends. Prior retail experience is beneficial, and you’ll join a team delivering excellent service.

Qualifications

• SPM or equivalent qualification.
• Strong interpersonal and communication skills.
• Ability to work weekends/public holidays.
• Attention to detail and store organization.
• Physical stamina for standing, lifting and moving merchandise.

Responsibilities

• Welcoming visitors/customers into the shop.
• Assist & lead customers to find desired items.
• Promote new products and on-going retail campaigns to customers.
• Provide customer consultancy describing product features and benefits to increase sales.
• Assist in customer payment process and service delivery.
• In-store merchandises organizing and restocking to maintain attractive store image.
• Inventory & prices auditing regularly.
• Explore & follow-up on potential agents/dealers who are interested to become reseller.
• Addressing and resolving customers’ inquiries/complaints, such as returns and refunds, to improve satisfaction and loyalty.
• Performing cleaning duties at the end of shifts.
• Assisting store manager with any assigned duties.

Skills

Interpersonal skills

Communication

Customer service

Attention to detail

Store organization

Physical stamina

Weekend availability

Education

SPM or equivalent

Job description

Springtime Global Distribution Sdn Bhd is seeking a customer-focused Retail Sales Assistant to welcome customers, guide them to items, promote campaigns, and assist in checkout. You will help maintain store presentation, restock, and handle inquiries with a friendly attitude.

This on-site role in Kuala Lumpur requires strong communication, attention to detail, and the ability to work weekends. Prior retail experience is beneficial, and you’ll join a team delivering excellent service.