DSS Resident Engineer - (IT Engineer)

Unisys; Kulai; On-site; MYR 60,000 - 78,000; Full time

Job summary

Unisys is seeking a hands-on Campus IT Engineer to provide on-site campus support for a leading household appliance company. You will be the trusted IT partner on campus, resolving technical challenges and ensuring day-to-day operations run smoothly.

You will handle deskside support, hardware setup and repair, asset management, and AV/meeting room tech, using JAMF, Intune, and ServiceNow while adhering to security policies.

Qualifications

• 4-6 years of hands-on IT support experience.
• Strong troubleshooting across Windows, macOS and Linux.
• Experience with hardware repairs and workstation setup.

Responsibilities

• Provide deskside IT support for critical users on campus.
• Troubleshoot and resolve hardware, software, and OS issues across Windows, macOS, and Linux.
• Assist with onboarding by setting up equipment and accounts for new employees.
• Assemble and configure workstations and peripherals; manage asset inventory.
• Support meeting room AV equipment including Crestron systems.
• Follow security policies and IT procedures; use JAMF, Intune and ServiceNow for management and ticketing.

Skills

Windows troubleshooting

macOS troubleshooting

Linux troubleshooting

Deskside support

Workstation setup

Hardware repair

AV/Crestron equipment

Endpoint management tools

Ticketing systems (ServiceNow)

Education

High school diploma

Tools

JAMF

Intune

ServiceNow

Job description

We're seeking a hands‑on Campus IT Engineer to provide on‑site support for one of our valued clients - a world‑leading company renowned for engineering high‑performance household appliances.

In this role, you'll be the trusted IT partner on campus, ensuring smooth day‑to‑day operations, resolving technical challenges, and keeping systems and meeting spaces running seamlessly.

Key Responsibilities

End-User Support

Provide deskside support for critical and high‑priority users

Troubleshoot and resolve hardware, software, and OS issues across Windows, macOS (Apple products) , and Linux

Assist with onboarding by setting up equipment and accounts for new employees

Hardware & Asset Management

Assemble and configure workstations (PCs, laptops, monitors)

Perform physical repairs (RAM, SSD, battery replacements)

Manage IT asset inventory and stock levels

Set up and maintain office peripherals (printers, docking stations, monitors, etc.)

AV & Meeting Room Technology

Support and troubleshoot meeting room audio‑visual equipment, including Crestron systems

Tools & Compliance

Use JAMF, Intune, and ServiceNow for device management and ticketing

Follow company security policies and IT procedures

Qualifications

Required

High school diploma, GED, or equivalent

4-6 years of hands‑on IT support experience

Strong troubleshooting skills across Windows, macOS, and Linux

Experience with hardware repairs and workstation setup

Familiarity with endpoint management tools (JAMF, Intune) and ticketing systems (ServiceNow)

Nice to Have

Technical certification or Associate Degree in IT or related field

Experience with AV/Crestron equipment

Other Requirements

Based in or willing to commute to Senai, Johor

Availability for occasional after‑hours support when required

Unisys is a global technology solutions company dedicated to helping people and organizations reach the next breakthrough. And the one after that.

Every day, we push the boundaries of what's possible. We go beyond better to unleash real change. We work with organizations around the world to encourage performance and enhance profitability.

Across regions, industries and contexts, we apply specialized expertise and advanced technologies to strengthen and transform teams and processes. We change how people experience technology and help organizations act upon new opportunities through digital workplace, cloud, applications, enterprise computing and business process solutions.

Because progress is never finished.

Unisys is a global technology solutions company dedicated to helping people and organizations reach the next breakthrough. And the one after that.

Every day, we push the boundaries of what's possible. We go beyond better to unleash real change. We work with organizations around the world to encourage performance and enhance profitability.

Across regions, industries and contexts, we apply specialized expertise and advanced technologies to strengthen and transform teams and processes. We change how people experience technology and help organizations act upon new opportunities through digital workplace, cloud, applications, enterprise computing and business process solutions.

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