DSS Resident Engineer - (IT Engineer)

Unisys; Johor Bahru; On-site; MYR 60,000 - 108,000; Full time

Job summary

Unisys is seeking a hands-on Campus IT Engineer to provide on-site support for a client on campus in Senai, Johor. You will be the trusted IT partner, resolving hardware, software, and OS issues across Windows, macOS, and Linux, while setting up accounts and equipment for new employees and maintaining IT assets.

You will also support meeting room AV systems and Crestron devices, and use JAMF, Intune and ServiceNow for device management and ticketing, adhering to security policies.

Qualifications

• Hands-on IT support experience, 4–6 years in enterprise environments.
• Strong troubleshooting across Windows, macOS and Linux.
• Experience with hardware repairs and workstation setup.

Responsibilities

• End-User Support: deskside support for critical users.
• Hardware & Asset Management: configure workstations, manage inventory, replace components.
• AV & Meeting Room Tech: support meeting room equipment including Crestron systems.
• Tools & Compliance: use JAMF, Intune, ServiceNow; follow security policies.

Skills

End-User Support

Cross-Platform Troubleshooting

Hardware Repairs

Endpoint Management Tools

Education

Associate/Technical IT Diploma

Tools

JAMF

Intune

ServiceNow

Job description

What success looks like in this role: We’re seeking a hands‑on Campus IT Engineer to provide on‑site support for one of our valued clients - a world‑leading company renowned for engineering high‑performance household appliances. In this role, you’ll be the trusted IT partner on campus, ensuring smooth day‑to‑day operations, resolving technical challenges, and keeping systems and meeting spaces running seamlessly.

Key Responsibilities

• End-User Support
  • Provide deskside support for critical and high-priority users
  • Troubleshoot and resolve hardware, software, and OS issues across Windows, macOS (Apple products) , and Linux
  • Assist with onboarding by setting up equipment and accounts for new employees
• Hardware & Asset Management
  • Assemble and configure workstations (PCs, laptops, monitors)
  • Perform physical repairs (RAM, SSD, battery replacements)
  • Manage IT asset inventory and stock levels
  • Set up and maintain office peripherals (printers, docking stations, monitors, etc.)
• AV & Meeting Room Technology
  • Support and troubleshoot meeting room audio-visual equipment, including Crestron systems
• Tools & Compliance
  • Use JAMF, Intune, and ServiceNow for device management and ticketing
  • Follow company security policies and IT procedures

Qualifications Required

• High school diploma, GED, or equivalent
• 4-6 years of hands‑on IT support experience
• Strong troubleshooting skills across Windows, macOS, and Linux
• Experience with hardware repairs and workstation setup
• Familiarity with endpoint management tools (JAMF, Intune) and ticketing systems (ServiceNow)

Nice to Have

• Technical certification or Associate Degree in IT or related field
• Experience with AV/Crestron equipment

Other Requirements

• Based in or willing to commute to Senai, Johor
• Availability for occasional after-hours support when required

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.

Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Our solutions - cloud, AI, digital workplace, logistics and enterprise computing - help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what’s possible for more than 150 years, visit unisys.com and follow us on LinkedIn. https://www.unisys.com/unisys-legal/recruiting Notice for U.S. Applicants: Unisys is an Equal Opportunity Employer - Minorities/ Females/ Veterans/ Individuals with Disabilities/ Sexual Orientation/ Gender Identity