Digital Learning & Agency Transformation Lead

Zurich Insurance; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Zurich Insurance in Kuala Lumpur seeks a Training Manager to identify, analyze, and deliver training for agents and other business customers, ensuring licensing compliance. You will design programs, develop online courses and webinars, and assess training effectiveness to improve performance.

Collaboration with underwriting and key customers will be essential to drive compliance and business growth. The role focuses on leading long-term training initiatives, materials development, and delivering

Qualifications

• Experience in designing and delivering training programs.
• Ability to analyze training needs and measure outcomes.
• Familiarity with online training platforms and webinars.

Responsibilities

• Manage the function that provides training to agents and/or other business customers.
• Identify and analyze training needs.
• Design, develop and deliver online training and webinars.
• Conduct analysis of training effectiveness and document outcomes.
• Coordinate with Underwriting to ensure compliance with guidelines and audits.
• Guide licensing procedures for customers.
• Develop and distribute training materials.
• Support business development through consulting with key customers.
• Ensure completion of major projects by maintaining stakeholder dialogue.
• Diagnose and propose solutions for business unit issues.
• Lead complex long-term projects to implement new systems or programs.
• Investigate and implement leading-edge technical solutions when needed.

Skills

Product Line

Sales Channels

Sales Support & Administration

Understanding Customer Needs

Portfolio Management (UWR)

Customer Centricity

Job description

Purpose

To identify and analyze training needs and provide training to agents and-or other business customers to ensure legal and licensing compliance.

Key Accountabilities

• Manage the function that provides training to agents and-or other business customers.
• Identify and analyze training needs.
• Design, develop and deliver a wide spectrum of training solutions, including on-line training and webinars.
• Conduct analysis of the effectiveness of training interventions and prepare documentation-presentations on the outcomes of training.
• Work with Underwriting to ensure compliance with underwriting guidelines and audits.
• Work with customers when needed to follow proper licensing procedures.
• Manage the development and distribution of material brochures.
• Enhance business through consulting with key customers.
• Ensure the successful completion of projects by maintaining continuing dialogue with business unit sponsors during implementation of major projects.
• Diagnose and develop expert recommendations to solve unique business unit and customer problems.
• Lead complex technical or long-term (over 6 months) business projects to implement new or changed systems, programs or products.
• Investigate, recommend and implement leading edge technical solutions when they meet customer needs.

Performance Management and Accountabilities

• Demonstrate commitment to corporate values.
• Take accountability for participating in the performance management cycle.
• Take action to improve performance on the job.
• Assist and support co-workers.
• Take action to manage own personal development.

Skills

Functional Skills

• Knowledge of Product Line - Proficiency Level 2
• Knowledge of Sales Channels - Proficiency Level 2
• Sales Support & Administration - Proficiency Level 3
• Understanding Customer Needs - Proficiency Level 2
• Portfolio Management (UWR) - Proficiency Level 2
• Customer Centricity - Proficiency Level 2

Cross Functional Skills

• Business Acumen - Proficiency Level 2
• Change Management - Proficiency Level 2
• Customer Service - Proficiency Level 2
• Effective Communication - Proficiency Level 2