Digital Learning & Agency Transformation Lead

Zurich Insurance Company Ltd.; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Zurich is seeking a Training Manager to identify and analyze training needs for agents and business customers in Kuala Lumpur. You will design, develop and deliver a broad range of training solutions, including online modules and webinars, and measure the effectiveness of interventions while ensuring alignment with underwriting guidelines.

You will collaborate with underwriting and key customers to improve licensing processes and drive business performance through expert recommendations and

Qualifications

• Knowledge of product lines.
• Understanding customer needs and selling effectively.
• Ability to map customer journeys and offer relevant solutions.
• Strong communication and relationship-building skills.

Responsibilities

• Manage training for agents and business customers.
• Identify and analyze training needs.
• Design and deliver online training and webinars.
• Evaluate training impact and report outcomes.

Skills

Product line knowledge

Sales channels

Understanding customer needs

Customer centricity

Business acumen

Change management

Customer service

Effective communication

Job description

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138168

Purpose

To identify and analyze training needs and provide training to agents and-or other business customers to ensure legal and licensing compliance.

Nature of Work

Key Accountabilities

• Manage the function that provides training to agents and-or other business customers.
• Identify and analyze training needs.
• Design, develop and deliver a wide spectrum of training solutions, including on-line training and webinars.
• Conduct analysis of the effectiveness of training interventions and prepare documentation-presentations on the outcomes of training.
• Work with Underwriting to ensure compliance with underwriting guidelines and audits.
• Work with customers when needed to follow proper licensing procedures.
• Manage the development and distribution of material brochures.
• Enhance business through consulting with key customers.
• Ensure the successful completion of projects by maintaining continuing dialogue with business unit sponsors during implementation of major projects.
• Diagnose and develop expert recommendations to solve unique business unit and customer problems.
• Lead complex technical or long-term (over 6 months) business projects to implement new or changed systems, programs or products.
• Investigate, recommend and implement leading edge technical solutions when they meet customer needs.

Performance Management and Accountabilities

• Demonstrate commitment to corporate values.
• Take accountability for participating in the performance management cycle.
• Take action to improve performance on the job.
• Assist and support co-workers.
• Take action to manage own personal development.

Skills

Functional Skills

• Knowledge of Product Line - Proficiency Level 2
• Knowledge of Sales Channels - Proficiency Level 2
• Understanding Customer Needs - Proficiency Level 2
• Customer Centricity - Proficiency Level 2

Cross Functional Skills

• Business Acumen - Proficiency Level 2
• Change Management - Proficiency Level 2
• Customer Service - Proficiency Level 2
• Effective Communication - Proficiency Level 2