Recruitment & Elite Development Manager

Zurich Insurance; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

Zurich Insurance in Kuala Lumpur seeks a Sales Leader to coordinate account specialists and drive profitable growth across market basket segments and Strategic Business Unit products. You will lead, train, and coach the team, optimize regional sales operations, and build strong relationships with key customers.

The role emphasizes risk-aware planning, annual budgeting, and implementing process improvements.

Qualifications

• Knowledge of product lines and offerings.
• Understanding of sales channels and GTM strategies.
• Proven prospecting and lead-generation skills.
• Ability to craft persuasive sales proposals and presentations.
• Customer-centric approach with focus on value delivery.
• Strategic business development to grow market share.

Responsibilities

• Coordinate sales and service activities of account specialists to grow new business and retention.
• Select, train, and coach team members, assess performance, and advise on HR issues.
• Manage regional sales operations for cost efficiency and budget adherence.
• Maintain relationships with key customer areas of responsibility.
• Develop or enable new business opportunities.
• Leverage network of contacts with specialized expertise as needed.
• Identify risks and opportunities from external changes 1–2 years ahead.
• Design and implement process and system changes.
• Prepare and execute annual budget for the area.
• Set and monitor operational objectives aligned to SBSU strategy.
• Ensure documentation and communication of policies and standards.
• Monitor activities to identify risks and non-compliance.
• Participate in or lead risk assessments and escalate issues.

Skills

Product Knowledge

Sales Channels

Prospecting

Sales Proposals

Customer Centricity

Business Development

Job description

Purpose

To assist and direct the sales staff in the sale and distribution of certain market basket segments and all Strategic Business Unit products and services to achieve and sustain profitable growth

Key Accountabilities

• Manage and coordinate the sales and service activities of account specialists, to increase new business and retention in all product offerings.
• Select, train, develop, and coach team members, assess their performance, and provide recommendations on other human resource issues (e.g. promotions, transfers, salary administration and terminations).
• Manage regional sales operations for cost efficiency; continuously evaluate opportunities to reduce costs and improve operations; monitor and maintain expenses within approved budget.
• Manage relationship with key customer area of responsibility.
• Develop or enable the development of new and expanding business opportunities.
• As needs arise, use network of contacts with specialized expertise.
• Identify opportunities and risks associated with changes in the external environment, looking forward to 1 -2 years.
• Design, recommend and implement changes to processes and systems.
• Develop and implement annual budget for area of responsibility.
• Set and execute operational objectives and plans aligned to the strategy of the Shared Service Unit-Strategic Business Unit.
• Ensure that appropriate documentation, implementation and communication of established policy, procedures and operating standards is completed for area of responsibility.
• Regularly monitor and evaluate activities to identify potential risks and issues of non-compliance.
• Participating or may lead risk assessments for their area of responsibility and escalates potential issues to higher management

Performance Management Accountabilities

• Demonstrate commitment to corporate values.
• Take accountability for participating in the performance management cycle.
• Take action to improve performance on the job.
• Assist and support co-workers.
• Take action to manage own personal development.

Functional Skills

• Knowledge of Product Line - Proficiency Level 3
• Knowledge of Sales Channels - Proficiency Level 3
• Prospecting - Proficiency Level 3
• Sales Proposals & Presentations - Proficiency Level 3
• Customer Centricity - Proficiency Level 3
• Business Development - Proficiency Level 3

Cross-Functional Skill

• Budgeting - Proficiency Level 2
• Effective Communication - Proficiency Level 3
• Problem Solving - Proficiency Level 4
• Relationship Management - Proficiency Level 3
• Strategic Thinking - Proficiency Level 2