Digital Client Experience Delivery Lead (Hybrid)

Marsh McLennan; Kuala Lumpur; Hybrid; MYR 150,000 - 190,000; Full time

Job summary

Marsh Corporate in Kuala Lumpur is seeking a Delivery - Project Manager for the Digital Client Experience (DCX) team. Based in Pavilion Damansara Corporate Towers, this hybrid role drives Asia-wide digital platform delivery and analytics initiatives with both regional and offshore teams.

The role reports to the Asia DCX Leader and focuses on rolling out client technologies, governance, and KPI-driven reporting using LenWork or similar tools.

Qualifications

• Bachelor’s degree in a relevant discipline.
• Proven ability to manage moderately complex projects or workstreams end-to-end.
• Strong stakeholder management, English communication, and relationship-building skills.
• Experience in scope management, risk and issue tracking, budgeting, and project reporting.
• Exposure to AI tools, automation, or reporting platforms would be a strong advantage.

Responsibilities

• Lead rollout and adoption of client technologies across Asia by translating business requirements into practical technical execution with offshore implementation teams.
• Document user feedback and collaborate with global and regional Technology stakeholders to ensure alignment in product and data development.
• Support regional DCX objectives by influencing key stakeholders to learn, adopt, and advocate for Marsh’s digital platforms and resources among colleagues and clients where relevant.
• Foster cross-divisional collaboration by partnering with colleagues to build and promote digital capabilities across Asia.
• Plan and manage timelines, resources, milestones, and the quality of output for DCX initiatives.
• Build dashboards and reports using LenWork or similar tools, with a focus on improving quality, speed, and consistency of reporting.
• Track KPIs, manage risks and issues, and create mitigation plans; elevate issues when needed.
• Use project management best practices to deliver business outcomes, maintain governance standards, and support continuous improvement.
• Provide technical input and support on project proposals and recommend best-practice approaches, including opportunities for automation and AI-enabled efficiencies.

Skills

Stakeholder management

English communication

Relationship-building

Project coordination

Analytics

AI tools exposure

Education

Bachelor’s degree in a relevant discipline

Tools

LenWork

Job description

Marsh Corporate in Kuala Lumpur is seeking a Delivery - Project Manager for the Digital Client Experience (DCX) team. Based in Pavilion Damansara Corporate Towers, this hybrid role drives Asia-wide digital platform delivery and analytics initiatives with both regional and offshore teams.

The role reports to the Asia DCX Leader and focuses on rolling out client technologies, governance, and KPI-driven reporting using LenWork or similar tools.