Senior Project Manager, Operations & Analytics

Marsh; Kampung Malaysia Tambahan; Hybrid; MYR 120,000 - 180,000; Full time

Job summary

Marsh is seeking a Senior Analyst to join the Business and Client Services (BCS) team in Kuala Lumpur. The role focuses on project coordination, operational improvements, and data-driven reporting to enable scalable processes and clear stakeholder visibility.

Strong communication with Hong Kong-based teams is essential. The position requires 3–6 years of experience in operations or project management, with proficiency in Power BI and advanced Excel.

Qualifications

• 3-6 years of experience in technical operations, project management, or business operations.
• Experience in insurance or regulated environments is a plus.

Responsibilities

• Drive end-to-end project coordination with clear timelines and accountability.
• Monitor progress, flag risks, and keep stakeholders aligned at each stage.
• Design and document SOPs to ensure consistency and scalability.
• Prepare regular operational updates for leadership and translate data into insights.
• Build dashboards and reports in Power BI to track key metrics.

Skills

Project coordination

Process mapping

SOP development

Stakeholder management

Data analysis

Tools

Power BI

Excel/Google Sheets

AI automation tools

Job description

Marsh is seeking a Senior Analyst to join the Business and Client Services (BCS) team in Kuala Lumpur. The role focuses on project coordination, operational improvements, and data-driven reporting to enable scalable processes and clear stakeholder visibility.

Strong communication with Hong Kong-based teams is essential. The position requires 3–6 years of experience in operations or project management, with proficiency in Power BI and advanced Excel.