Debt Recovery Field Specialist

Private Advertiser; Petaling Jaya; On-site; MYR 28,000 - 47,000; Full time

Job summary

Private Advertiser is seeking a Field Visit Officer for a full-time role based in the State of Johor/Melaka/Perak. You will conduct field visits to collect outstanding debts, verify customer information, and maintain professional relationships with debtors on behalf of the company.

You will travel within the specified regions, negotiate repayment arrangements, document outcomes, and ensure compliance with debt collection regulations.

Qualifications

• SPM or High school diploma minimum.
• 1–2 years field collections or debt recovery experience is advantageous.
• Valid driving license and own transport.
• Strong negotiation and interpersonal skills.
• Excellent organisational skills and meticulous documentation.
• Ability to work independently to achieve field KPI targets.
• Physically able to travel within Johor/Melaka/Perak and nearby areas.
• Knowledge of Malaysia debt collection regulations and compliance.
• Professional demeanor, integrity and discretion with sensitive information.
• Flexibility to work varying hours when required.

Responsibilities

• Conduct field visits to customers' premises to negotiate repayment arrangements.
• Verify customer information, employment status, and asset details during site visits.
• Document visit outcomes and debtor interactions in the case management system.
• Understand regional geography, navigation routes, and local area layouts.
• Maintain accurate records of all Field Visit activities, including unsuccessful visits.
• Refer complex cases to senior staff or legal teams as appropriate.
• Adhere to legal and regulatory requirements related to debt collection.
• Build and maintain professional relationships with debtors to facilitate debt resolution.
• Report daily activities and Field Visit performance to management.
• Collaborate with the call center team to follow up on leads and escalate cases as needed.

Skills

Negotiation

Interpersonal skills

Organizational skills

Documentation skills

Independent work

Communication

Education

SPM or high school Diploma

Job description

Private Advertiser is seeking a Field Visit Officer for a full-time role based in the State of Johor/Melaka/Perak. You will conduct field visits to collect outstanding debts, verify customer information, and maintain professional relationships with debtors on behalf of the company.

You will travel within the specified regions, negotiate repayment arrangements, document outcomes, and ensure compliance with debt collection regulations.