Debt Recovery Specialist — Negotiation & Collections

Mission Consultancy Services; Selangor; On-site; MYR 56,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Performance bonuses

EPF / SOCSO

Annual leave

Job summary

Mission Consultancy Services is seeking a Debt Collection Executive to manage overdue accounts, contact clients, negotiate repayment plans, and guide customers toward resolving balances.

The role requires at least 2 years in a related field, strong negotiation and communication skills, and proficiency in Excel/Google Sheets. Local candidates in Petaling Jaya are preferred. Day shift, full-time position with salary to be discussed based on experience.

Qualifications

• Malaysian citizens only.
• Minimum 2 years experience in related role.
• Excellent interpersonal, negotiation, and persuasion skills.
• Proficient in Microsoft Office, especially Excel/Google Sheets.
• Ability to prioritize tasks effectively.
• Strong verbal and written communication skills.
• Education: SPM, Diploma, Bachelor's Degree, PGDip, or professional degree.

Responsibilities

• Make Calls to Clients to discuss overdue payments and negotiate repayment plans.
• Negotiate Payment Schedules aligned with customers' financial situations.
• Advise Customers on payment options and potential actions for debt collection.
• Maintain Customer Files, recording contact details and information provided.
• Prepare Statements for credit departments and banks when agreements are unmet.
• Draft Letters to inform customers and related parties if payments are not met.
• Answer Phones and address queries related to debts.

Skills

Negotiation

Communication

Persuasion

Time management

Education

Bachelor/Diploma or higher (SPM+ eligible)

Tools

Excel/Google Sheets

Job description

Mission Consultancy Services is seeking a Debt Collection Executive to manage overdue accounts, contact clients, negotiate repayment plans, and guide customers toward resolving balances.

The role requires at least 2 years in a related field, strong negotiation and communication skills, and proficiency in Excel/Google Sheets. Local candidates in Petaling Jaya are preferred. Day shift, full-time position with salary to be discussed based on experience.